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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 019200873
Report Date: 12/19/2025
Date Signed: 12/19/2025 01:49:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/16/2025 and conducted by Evaluator David Doidge
COMPLAINT CONTROL NUMBER: 15-AS-20251216165342
FACILITY NAME:POINT AT ROCKRIDGE, THEFACILITY NUMBER:
019200873
ADMINISTRATOR:REDDY, ANNAFACILITY TYPE:
740
ADDRESS:4500 GILBERT STREETTELEPHONE:
(510) 658-9266
CITY:OAKLANDSTATE: CAZIP CODE:
94611
CAPACITY:186CENSUS: 104DATE:
12/19/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Executive Director Anna ReddyTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Facility elevator is in disrepair

Staff do not ensure residents are provided supervision

Administration qualifications
INVESTIGATION FINDINGS:
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On 12/19/2025 at 11:30 AM, Licensing Program Analyst (LPA) David Doidge arrived unannounced to conduct an initial 10-day complaint investigation and to deliver findings in regards to the allegations above. LPA met with Executive Director (ED) Anna Reddy and explained the purpose of the visit.

During the course of the investigation, LPA obtained copy of a Physician’s Report and Level of Care Appraisal for 1 resident, and records of the facility’s elevator scheduled maintenance.

Allegations: Facility elevator is in disrepair.

Investigation Findings: It was reported to the department that the facility’s elevator has been out for a week. LPA rode both elevators and observed both to be in working condition.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: David Doidge
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 15-AS-20251216165342
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: POINT AT ROCKRIDGE, THE
FACILITY NUMBER: 019200873
VISIT DATE: 12/19/2025
NARRATIVE
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Continued from LIC9099

While riding the elevators, LPA spoke with multiple staff and residents also riding the elevators who all confirmed neither elevator had been down for longer than a few hours for service. ED provided the elevators scheduled maintenance records showing that on 11/21/2025 passenger elevator 2 got stuck between floors with no one on board. A technician arrived at 9:23 AM and by 1:08 PM left with the elevator back in service. Records show at no point either elevator being out of service for longer than a few hours. Based on the information obtained and observation, this allegation is unsubstantiated.

Allegations: Staff do not ensure residents are provided supervision

Investigation Findings: It was reported to the department that a resident will spend hours outside picking up leaves and no staff member or person ever goes out to help that resident. During the investigation, LPA walked around in front of the facility and encountered R1 getting ready to pick up leaves. R1 informed LPA that R1 enjoys cleaning up leaves as it provides exercise and fresh air, R1 checks the weather, dresses appropriately for comfort and mobility, and has the sense to not go out when it is raining. R1 was lucid, oriented and showed no signs of dementia or cognitive impairment. R1 is independent and prefers independent activities to social activities. LPA spoke with ED who confirmed R1 is checked on by staff and is not fond of social activities in the facility. A review of R1’s physicians Report shows R1 may leave independently with no escort and has no cognitive impairment. Based on the information obtained, observation and interviews, this allegation is unsubstantiated.

Allegations: Administration qualifications

Investigation Findings: It was reported to the department that the administrator quit. LPA spoke with the administrator, ED, and verified the ED had not quit. Based on observation and interview, this allegation is unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted, a copy of this report provided.

SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: David Doidge
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2