<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 019201041
Report Date: 11/07/2025
Date Signed: 11/07/2025 04:58:58 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2025 and conducted by Evaluator Grace Luk
PUBLIC
COMPLAINT CONTROL NUMBER: 15-AS-20250811085057
FACILITY NAME:CARING HANDSFACILITY NUMBER:
019201041
ADMINISTRATOR:MORALES, MERCEDESFACILITY TYPE:
740
ADDRESS:3536 MURPHY STREETTELEPHONE:
(925) 330-5129
CITY:LIVERMORESTATE: CAZIP CODE:
94550
CAPACITY:6CENSUS: 3DATE:
11/07/2025
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:Wilma Nacis, CaregiverTIME COMPLETED:
05:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1. Facility staff do not change resident diaper as frequently as needed
2. Facility staff do not notify responsible person of the resident's change in condition
3. Facility staff do not assist resident with meals
4. Facility staff are unable to communicate with resident due to language barrier
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/7/2025 at 4:00PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct complaint investigation and to deliver complaint findings for the allegations above. LPA met with caregiver, Wilma Nacis and explained the purpose of the visit.

During the investigation, LPA interviewed 3 residents, 3 staff, and 2 witnesses. LPA reviewed and obtained documents including physician's report, care plan, and emergency information.

1. Facility staff do not change resident diaper as frequently as needed
Interview with witnesses and residents revealed that staff assist with diaper changes every 2-3 hours. W3 stated there was no issues for residents getting assistance with diaper changes. Interview with staff indicated that residents' diapers are changed 3-5 times a day.
(Continue on LIC9099C...)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: Grace Luk
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 15-AS-20250811085057
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: CARING HANDS
FACILITY NUMBER: 019201041
VISIT DATE: 11/07/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
2. Facility staff do not notify responsible person of the resident's change in condition
Interview with residents and witnesses revealed that staff would contact responsible party if there are any questions, changes in condition, and/or incidents regarding residents.

3. Facility staff do not assist resident with meals
Interview with residents revealed that staff provides meals to residents. Interview with witnesses indicated they have seen staff serving meals to residents as they visit at different times throughout the day. W3 stated staff would cook special meals for those residents who are vegetarian.

4. Facility staff are unable to communicate with resident due to language barrier
Interview with residents and witnesses revealed they are able to communicate with staff in English. Witnesses stated staff understands and speaks English.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore these allegations are UNSUBSTANTIATED.

No deficiencies are being cited on this date.

Exit interview conducted. A copy of this report provided.
SUPERVISORS NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: Grace Luk
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2