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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045002773
Report Date: 12/18/2025
Date Signed: 12/18/2025 02:44:39 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2025 and conducted by Evaluator Rebecca Knight
COMPLAINT CONTROL NUMBER: 59-AS-20251218125151
FACILITY NAME:ROSELEAF OROVILLEFACILITY NUMBER:
045002773
ADMINISTRATOR:BAXTER, STACEYFACILITY TYPE:
740
ADDRESS:1900 20TH STTELEPHONE:
(530) 538-8200
CITY:OROVILLESTATE: CAZIP CODE:
95965
CAPACITY:60CENSUS: 26DATE:
12/18/2025
UNANNOUNCEDTIME BEGAN:
01:07 PM
MET WITH:Stacey Baxter -executive directorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Licensee is not paying their utility bills and vendors. - SUBSTANTIATED
INVESTIGATION FINDINGS:
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12/18/2025 01:07 PM Licensing Program Analyst (LPA) Rebecca Knight arrived at the facility unannounced to conduct a complaint investigation. LPA met with administrator Stacey Baxter and explained the purpose of the visit.

LPA interviewed the executive director during the visit.
Continued on LIC9099-C

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 59-AS-20251218125151
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ROSELEAF OROVILLE
FACILITY NUMBER: 045002773
VISIT DATE: 12/18/2025
NARRATIVE
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 Licensee is not paying their utility bills and vendors. - SUBSTANTIATED

It was reported that the facility has not been paying their utility bills and vendors for some time.

LPA reviewed the following documents:

Final notice before disconnection from PGE dated 11/17/2025. This bill was paid on
11/17/2025 the same day as the notice was presented to the facility. The facility currently has a pat due amount of $4,481.00 that is due by 12/23/2025.

Overdue notices from water and sewer district.

Multiple demands for payment from R.B. Spencer dated 10/14/2025 through 12/04/2025.

Telecomm Data LLC unpaid bill dating back to November 2024.

Thrifty Rooter invoice dates April 2025.

Multiple placement agencies have not been paid.

LPA has requested additional documents to include: utility bills for the past 6 months, list of vendors with contact information, list of vendors who have not been paid within the past 6 months.

Based on interviews and evidence obtained during the investigation, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22), is being cited on the attached LIC9099D. Appeal rights were provided. Exit interview conducted and a copy of the report was provided to executive director Stacey Baxter.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 59-AS-20251218125151
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ROSELEAF OROVILLE
FACILITY NUMBER: 045002773
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/22/2026
Section Cited
CCR
87213
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87213 Finances The licensee shall have a financial plan that conforms to the requirements of Section 87155, Application for License, and that assures sufficient resources to meet operating costs for care of residents; shall maintain adequate financial records; and shall submit such financial reports as may be required upon the written request of the licensing agency. Such request shall explain the need for disclosure. The licensing agency reserves the right to reject any financial report and to request additional information or examination including interim financial statements. This requirement has not been met as evidenced by:
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Licensee agrees to pay all past due invoices within 24 hours of this citation. If licensee cannot pay within 24 hours, the licensee shall submit a plan to LPA within 24 hours of how they will pay all past due invoices to all vendors within 30 days.
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Based on LPA record review the facility did not pay their PGE bill which resulted in PGE serving a FINAL NOTICE BEFORE DISCONNECTION. The facility currently has a past due amount of $4,481.00 that is due by 12/23/2025. LPA reviewed past due invoices from multiple vendors who have not been paid by the licensee. This poses an immediate health, safety, and personal rights risk to residents in care.
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Submit plan to LPA as proof of corretcion.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Rebecca Knight
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4