<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045401680
Report Date: 01/03/2024
Date Signed: 01/08/2024 11:57:34 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/18/2023 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20231018153927
FACILITY NAME:E CENTER HS PGMS - CHICO CENTERFACILITY NUMBER:
045401680
ADMINISTRATOR:PIMENTEL, YANETHFACILITY TYPE:
850
ADDRESS:2205 ELM STREETTELEPHONE:
(530) 895-3629
CITY:CHICOSTATE: CAZIP CODE:
95928
CAPACITY:57CENSUS: 0DATE:
01/03/2024
UNANNOUNCEDTIME BEGAN:
10:54 AM
MET WITH:Ariana ChavezTIME COMPLETED:
11:20 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff make inappropriate comments in the presence of day care children.

Staff handle day care children in a rough manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On January 3, 2024 at 10:54 am, Licensing Program Analyst (LPA) S. Sims and E. Friese conducted an unannounced complaint inspection, and met with Director Ariana Chavez. It was alleged that Staff make inappropriate comments in the presence of day care children, specifically comments about parents and children in care. It was also alleged that staff handled day care children in a rough manner by grabbing children roughly by the arms.

The facility representative Ariana Chavez was interviewed on 10/25/23 at 12:10pm and denied the allegations. The facility representative Ariana Chavez stated that they are unaware of any staff grabbing children aggressively or making inappropriate comments about children in care or the parents of children in care.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 01/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20231018153927
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: E CENTER HS PGMS - CHICO CENTER
FACILITY NUMBER: 045401680
VISIT DATE: 01/03/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
5 staff were interviewed on 10/25/23 and 11/15/23. S1 and S3 substantiated the allegations, S2, S4 and S5 denied the allegations. S1 and S3 stated that staff have made inappropriate comments about students’ intellectual disabilities and made racist comments about parents and that staff have grabbed children aggressively by the arm for redirection. S2, S4 and S5 stated that they have not heard staff make inappropriate comments about children and parents or have seen any staff grab children aggressively.

4 Children were interviewed on 11/15/23 and could not substantiate the allegations. C1 – C4 stated that no teacher has ever grabbed a child or made inappropriate comments about children in care.

4 parents were interviewed on 12/20/23 and P1 – P4 denied the allegations. P1 – P4 stated that they were unaware of any inappropriate comments being made by staff in front of children, specifically racist comments about parents or comments about children’s intellectual disabilities. P1-P4 also stated that they have not witnessed or heard of any children being grabbed by staff.

During today’s visit the facility was toured LPA S. Sims and E. Friese observed no children in care, facility's preschool is closed until 1/8/24

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the facility representative Ariana Chavez.
A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 01/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2