045403379-10-24-2025-13-CC-MAVS-DNT2EY-20251126162040

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045403379
Report Date: 10/24/2025
Date Signed: 10/24/2025 10:22:53 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2025 and conducted by Evaluator Laura Chavez

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20250820095044

FACILITY NAME:	OAKDALE HEIGHTS CHILDREN'S CENTER		FACILITY NUMBER:	045403379
ADMINISTRATOR:	KEENE, PETRINA		FACILITY TYPE:	850
ADDRESS:	2255 LAS PLUMAS AVENUE		TELEPHONE:	(530) 532-5890
CITY:	OROVILLE	STATE: CA	ZIP CODE:	95966
CAPACITY:	24	CENSUS: 8	DATE:	10/24/2025
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Khae Tern		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Site Supervisor is not on site during hours of operation

Reporting requirements

INVESTIGATION FINDINGS:

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On 10/24/2025, at 9:30am, Licensing Program Analyst (LPA) Laura Chavez conducted a complaint inspection and met with Interim Site Supervisor Khae Tern. It was alleged that the designated site supervisor is not on-site during hours of operation. It was also alleged that the licensee failed to report to the Department the absence of the site supervisor or the name of the fully qualified teacher designated to act in the site supervisor's absence, within 10 days as required.

On 8/26/2025, an interview was conducted with Director Service Coordinator Keri Hankins (DSC), who denied the allegations and stated that a fully qualified teacher on-site during the operating hours has been designated to act as the interim site supervisor during the absence of a site supervisor. DSC also stated that attempts were made to contact the Regional Office to report the change in their site supervisor.

Report continued: See LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/24/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20250820095044

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: OAKDALE HEIGHTS CHILDREN'S CENTER	FACILITY NUMBER: 045403379
	VISIT DATE: 10/24/2025

NARRATIVE

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Based on inconsistencies from information obtained during interviews conducted on 8/26/2025, 8/30/2025, 9/19/2025, and 10/21/2025 with DSC, Teacher 1, and Teacher 2, and from records provided on 8/26/2025, 8/29/2025, and 9/30/2025, the allegations may have happened or may be valid; there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are unsubstantiated.

An exit interview was conducted, and the report was reviewed with Site Supervisor Khae Tern. Appeal rights were provided, a Notice of Site Visit was given, and it must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

All licensing reports are public information and must be made available upon request for at least three years.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/24/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2025

LIC9099 (FAS) - (06/04)

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