045404936-5-17-2023-13-CC-MAVS-CS5L3C-20230524082343

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045404936
Report Date: 05/17/2023
Date Signed: 05/17/2023 11:54:56 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/31/2023 and conducted by Evaluator Bianca Mendez

COMPLAINT CONTROL NUMBER: 13-CC-20230131092208

FACILITY NAME:	E CENTER HS PGMS - MARIPOSA CENTER		FACILITY NUMBER:	045404936
ADMINISTRATOR:	BUTLER, HEATHER		FACILITY TYPE:	850
ADDRESS:	2603 MARIPOSA		TELEPHONE:	(530) 343-0633
CITY:	CHICO	STATE: CA	ZIP CODE:	95973
CAPACITY:	40	CENSUS: 16	DATE:	05/17/2023
		UNANNOUNCED	TIME BEGAN:	11:23 AM
MET WITH:	Diana Becerra		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff did not ensure child's diaper was changed in a timely manner
Staff speak inappropriately to day care child

INVESTIGATION FINDINGS:

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On 5/17/23 at 11:23am,Licensing Program Analyst (LPA) Mendez conducted a subsequent visit for the purpose of delivering complaint findings and met facility representative Diana Becerra. It was alleged that Staff did not ensure child's diaper was changed in a timely manner and staff speak inappropriately to day care child.

Area Manager (facility representative) Noheli Santillan was interviewed on 2/8/23 at 12:52pm and stated that staff document children's diaper changes on a diaper log and parents can review diaper log upon request. She stated that staff will document if children are wet or dry or have a bowel movement.
Facility representative stated that they had never witnessed staff speak inappropriately to children and stated that staff have frequent training on how to deal with challenging behaviors and guiding children.

Contiued 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/17/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20230131092208

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: E CENTER HS PGMS - MARIPOSA CENTER	FACILITY NUMBER: 045404936
	VISIT DATE: 05/17/2023

NARRATIVE

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LPA Mendez interviewed Center Director Diana Becerra on 5/2/23 and stated that they only have a small number of children who wear pull ups and most children are potty trained. She stated staff are constantly checking children who wear diapers or pull ups and they have a small number of children that wear them. LPA Mendez asked what happens to old diaper logs after a year and she stated that when the children are no longer in the program the diaper logs are discarded.
LPA Mendez asked if staff are speaking to children inappropriately or in a rude tone and she stated no and sometimes staff do raise their voice when children are running when they can’t grab their attention and staff will also remind children to use walking feet if they run in the classroom.

LPA Mendez interviewed staff (S1-S3) on 2/8/23. LPA Mendez asked staff if they are logging diaper changes in which 3 of 3 staff stated yes. LPA Mendez asked staff how many children are using diapers or pull ups in which 3 of 3 staff stated between 3 or 4 children use diapers or pull ups. LPA Mendez asked staff how often they are changing children’s diapers in which 3 of 3 staff stated that they are checking every hour.
LPA Mendez asked if they had spoken to children inappropriately or witness other staff talking to children inappropriately in which 3 of 3 staff state no. S1 stated that staff talk to children and will redirect them by talking to them when they are not listening. S2 stated that staff will redirect children if they can’t hear them then they will raise voice when they are playing outside.

LPA Mendez interviewed 11 parents (P1-P11) on 2/3/23, 4/20/23, 4/21/23 and 5/1/23. LPA Mendez asked parents (P1-P11) if their child wears diapers or pull ups in which 1 of 11 parents stated yes. LPA Mendez asked parents if they had picked up their child in a soiled diaper in which 1 of 11 parents stated yes their child was sent home in wet diaper. LPA Mendez asked parents if they had witnessed staff speak inappropriately or rudely to their child or any other children in care in which 10 of 11 parents stated no. LPA Mendez asked parents if they had concerns over the care of their child and 10 of 11 parents stated no.

During today’s visit facility was toured. LPA observed 16 children playing outside and 3 staff.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:	DATE: 05/17/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2023

LIC9099 (FAS) - (06/04)

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