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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045405262
Report Date: 11/13/2024
Date Signed: 11/13/2024 08:25:32 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2024 and conducted by Evaluator Elizabeth Friese
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20241011164633
FACILITY NAME:LAURA'S DAYCARE CENTER & PRESCHOOLFACILITY NUMBER:
045405262
ADMINISTRATOR:VONDRAN, KAITLINFACILITY TYPE:
850
ADDRESS:475 E. 5TH AVENUETELEPHONE:
(530) 343-1516
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:36CENSUS: 13DATE:
11/13/2024
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Kaitlin VondranTIME COMPLETED:
08:40 AM
ALLEGATION(S):
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Staff yell at daycare children
Staff hit daycare children
Staff leave daycare children unattended
Staff speak inappropriately to daycare children
INVESTIGATION FINDINGS:
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On 11/13/24 @ 8:00am LPA Elizabeth Friese conducted an unannounced complaint inspection and met with Director Kaitlin Vondran to deliver findings. The director and 2 teachers were supervising 13 children and operating within license capacity and ratio requirements.
On 10/15/24 at 11:25am, Licensing Program Analyst (LPA) Elizabeth Friese conducted an unannounced complaint inspection and met with Director Kaitlin Vondran. It was alleged that staff yell at daycare children, staff hit daycare children, staff leave daycare children unattended, and that staff speak inappropriately to daycare children. Specifically, that staff (S2) yells at children, hit a child (C10) with a cracker box, called a child a profane word, and left children unattended to go outside and harass a parent.
The director was interviewed on 10/15/24 at 11:25am and denied the allegations. She stated that staff has never yelled, hit, left unattended or spoken inappropriately to children, nor has anyone mentioned anything to her regarding such behavior. She relayed that on occasion when she hears staff use a "firmer" voice she corrects them immediately, and that is rare. If one teacher is ill, they always have enough staff to fill in from one of the other programs, never leaving children unattended or unsupervised.
2 staff were interviewed this date, and both denied the allegations. They indicated that their schedules overlap other than a half hour in the morning and a half hour in the evening, and they always communicate with each other to not leave children unattended at any time. S2 relayed that they sometimes have to raise their voices to be heard if the children are inside and being loud but nothing inappropriate. S2 denied using a profane word or hitting a child with a cracker box.
Unsubstantiated
Estimated Days of Completion: 60
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20241011164633
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LAURA'S DAYCARE CENTER & PRESCHOOL
FACILITY NUMBER: 045405262
VISIT DATE: 11/13/2024
NARRATIVE
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9 children were interviewed this date, ranging from 4 to 9 years old. 8 stated that teachers only raise their voices when the kids are loud indoors and need to be heard, children are never left alone, and they have never witnessed any children hit by teachers or teachers using inappropriate language. One child stated they have witnessed the teachers yell sometimes when "stressed out", calling kids "annoying", hitting a child (C10) with a cracker box a couple of weeks ago and leaving children alone while out front talking to parents.
On 11/08/24, Director Kaitlin Vondran was reinterviewed regarding her discussion with staff about specific allegations. She reported that a few weeks ago C10 had put a cracker box on their head as a joke and thought it was funny.
4 parents were interviewed this date, and none had any concerns or issues with safety, supervision, appropriateness, or tone of staff interactions with their children. All indicated that they were pleased with the care provided.
Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are unsubstantiated.
Exit interview conducted and report was reviewed with the licensee Kaitlin Vondran. Appeal rights were provided.
A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2