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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045405262
Report Date: 03/05/2026
Date Signed: 03/05/2026 04:30:20 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/01/2025 and conducted by Evaluator Tammy Dutra
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20251201120800
FACILITY NAME:LAURA'S DAYCARE CENTER & PRESCHOOLFACILITY NUMBER:
045405262
ADMINISTRATOR:VONDRAN, KAITLINFACILITY TYPE:
850
ADDRESS:475 E. 5TH AVENUETELEPHONE:
(530) 343-1516
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:36CENSUS: DATE:
03/05/2026
UNANNOUNCEDTIME BEGAN:
03:45 PM
MET WITH:Lori BakerTIME COMPLETED:
04:40 PM
ALLEGATION(S):
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Staff did not have access to a child's emergency contact information
INVESTIGATION FINDINGS:
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On 3/5/26 at 3:45 pm, Licensing Program Analyst (LPA) Tammy Dutra conducted an unannounced complaint inspection and met with facility representative Lori Baker. It was alleged that staff did not have access to a child’s emergency contact information, specifically that staff (S1) could not find a file with emergency contact information for a child in care, C1 which resulted in a child being left at the facility after the facility closed.

The licensee was interviewed on 12/11/25 at 10:57am and stated there had been issues with a child left after hours. The licensee stated that there was confusion due to C1’s representative not arriving at the facility and there had been ongoing issues with this child’s representative picking up on time. Licensee stated that S1 should have contacted the Director when C1’s representative was unable to be contacted.
The staff member responsible for C1 was interviewed on 12/11/26 and stated that they were with C1 when the child’s parent (P1) failed to pick them up from the facility.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20251201120800
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LAURA'S DAYCARE CENTER & PRESCHOOL
FACILITY NUMBER: 045405262
VISIT DATE: 03/05/2026
NARRATIVE
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The staff member responsible for C1 was interviewed on 12/11/26 and stated that they were with C1 when the child’s parent (P1) failed to pick them up from the facility. S1 could not find the file for C1 and when C1’s alternate parent (P2) called to inquire about the child, they were told that S1 was unable to reach P1. S1 stated they initially called the wrong parent and could not find C1’s file once they discovered they had contacted the wrong parent. C1’s file was found the following day on the desk. S1 did not have a roster or emergency contact list to use during the incident.

On 12/11/25 LPA obtained a copy of the LIC 700 with C1’s emergency information which did not include any contact information for additional people who may be contacted in an emergency. The LIC 700 did have two individuals listed as primary representatives with contact numbers. LPA also received a copy of the parent handbook that references hours of care and expectations regarding pick up and late fees. Documentation shared an expectation of parents to provide additional emergency contacts but C1’s emergency contact information was not provided.

Based on interviews and document review LPA determined the facility failed to ensure staff had access to a child’s emergency contact information and ensure children’s authorized representatives are notified if children are not picked up from the facility.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. CCR 101221(b)(5).

Exit interview conducted and report was reviewed with the facility representative, Lori Baker. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20251201120800
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LAURA'S DAYCARE CENTER & PRESCHOOL
FACILITY NUMBER: 045405262
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/05/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/05/2026
Section Cited
CCR
101221(b)(5)
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(b) Each record shall contain information including, but not limited to, the following:
(5) Name, address and telephone number of the child's authorized representative and of relatives or others who can assume responsibility for the child if the authorized representative cannot be
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Director agrees to ensure each classroom has a current roster with each child's emergency contact information. Director will also make sure each child in care has a list of emergency contacts that can be contacted if child’s primary representative cannot be reached.

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reached when necessary.
This requirement is not met as evidenced by, based on interviews and document review the facility staff did not have access to child’s emergency contact information.

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Director will train all staff to ensure they can find the child roster and ensure they have access to emergency information at all times. Send email with completion and names of staff trained to ensure emergency contact information is accessible. Send email to LPA at tammy.dutra@dss.ca.gov.Send by 3/15/26
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
LIC9099 (FAS) - (06/04)
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