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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045405721
Report Date: 06/20/2025
Date Signed: 06/20/2025 03:36:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2025 and conducted by Evaluator Tammy Dutra
COMPLAINT CONTROL NUMBER: 13-CC-20250403144013
FACILITY NAME:CHICO CHRISTIAN INFANT CENTERFACILITY NUMBER:
045405721
ADMINISTRATOR:ALLEN, BRONWYNFACILITY TYPE:
830
ADDRESS:2801 NOTRE DAME BLVD.TELEPHONE:
(530) 879-8988
CITY:CHICOSTATE: CAZIP CODE:
95928
CAPACITY:32CENSUS: 8DATE:
06/20/2025
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Trisha EdwardsTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff are not following infant feeding plan.
Staff did not provide adequate supervision resulting in daycare child sustaining an unexplained injury.
Staff does not communicate with daycare child’s authorized representative.
INVESTIGATION FINDINGS:
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On 6/20/25 at 2:40 pm Licensing Program Analyst (LPA) Tammy Dutra conducted an unannounced complaint inspection and met with the facility representative Trisha Edwards. It was alleged that staff are not following infant feeding plan, staff did not provide adequate supervision resulting in daycare child sustaining an unexplained injury and that staff does not communicate with daycare child’s authorized representative. Specifically, that staff miscommunicated amounts of bottles consumed, and a child sustained an injury in class that was not disclosed to the parent and when asked staff had no knowledge of the incident.

The director was interviewed on 4/11/25 at 9:28am and stated that staff follow the infant feeding plan, provide adequate supervision to all children in care and communicate daily activities to parents or guardians through the Brightwheel app. Director stated there had been a mix up recently in the infant room where a bottle belonging to one child had been given to another child by mistake. The incident was immediately disclosed to both families. Director submitted an unusual incident report to community care
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20250403144013
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CHICO CHRISTIAN INFANT CENTER
FACILITY NUMBER: 045405721
VISIT DATE: 06/20/2025
NARRATIVE
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licensing on 4/3/25. Director shared that families who enroll infants in the center are required to complete an “information for daily care” plan which includes feeding instructions for children every three months. Staff is directed to follow this plan which is kept in the infant classroom. Director stated injuries are reported based on the level of injury. If injury is extreme or requires medical attention, they are immediately reported to the parents. Director stated that they track daily activities including meals, naps, sleep charts and diaper changes on paper charts that are posted in the classroom. All daily information is shared through the Brightwheel App which updates parents on their child’s activities. Any injuries that are minor may be communicated on the app and/or in person at pick up.

Five staff members were interviewed on 4/11/25 and 6/19/25. One staff (S2) shared a parent disclosed with them they witnessed a teacher disposing of milk and updating the app to reflect it had been consumed. S2 was also informed by a parent they had seen a bruise on a child’s forehead and that it had not been reported. S2 said a teacher in the classroom forgets to update the app and information entered is not completely accurate. S3-S6 all denied the allegation that staff does not follow infant feeding plan, and that staff does not communicate with daycare child’s authorized representative. S3-S6 admitted that accidents can happen, and infants learning to crawl and climb sometimes bump themselves or others but assert that all injuries are reported when they are observed. All staff indicated that they document all feedings, napping, diaper changes and other activities and share that information with parents on the Brightwheel app.

Six parents (P1-P6) were interviewed on 6/4/25, 6/10/25 and 6/17/25. Four parents (P1-P3, P5) stated the staff are following the infant feeding plan. Two parents (P4 & P6) shared there have been issues with staff following the infant feeding plan. Four parents (P1-P3, P5) denied any knowledge of staff not providing adequate supervision resulting in daycare child sustaining an unexpected injury. Two parents (P4 & P6) stated their child had come home with minor undisclosed injuries. P4 shared they contacted the staff upon discovery of an undisclosed injury and was informed by staff they had not witnessed the injury. One parent (P3) disclosed communication was inconsistent when they began attending the facility, but it has improved. All other parents interviewed indicated they receive timely updates on their children’s daily activities.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20250403144013
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CHICO CHRISTIAN INFANT CENTER
FACILITY NUMBER: 045405721
VISIT DATE: 06/20/2025
NARRATIVE
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LPA reviewed daily handwritten reports for three infants in care. LPA reviewed daily Brightwheel reports for three infants in care. LPA confirmed communication on the Brightwheel app included sleep charts, diaper changes, food (snacks consumed) and bottles offered in addition to ounces consumed, photos of daily activities and notes from teachers. LPA reviewed infant needs and services plans, titled by facility as “information for daily care” for five infants in care.

During today’s inspection, the facility was toured, and the information for daily care plans were reviewed. LPA reviewed daily logs of infant’s activities and reviewed the Brightwheel app for daily communications. LPA did not observe any title 22 violations during today’s inspection.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.



Exit interview conducted and report was reviewed with the facility representative, Trisha Edwards . Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3