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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045407209
Report Date: 04/24/2023
Date Signed: 04/24/2023 03:32:26 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/11/2023 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20230111093344
FACILITY NAME:ENCHANTED PLAY INFANT & PRESCHOOL CENTERFACILITY NUMBER:
045407209
ADMINISTRATOR:ALIOTO, DENISEFACILITY TYPE:
850
ADDRESS:3312 ESPLANADETELEPHONE:
(530) 715-0436
CITY:CHICOSTATE: CAZIP CODE:
95973
CAPACITY:30CENSUS: 21DATE:
04/24/2023
UNANNOUNCEDTIME BEGAN:
03:01 PM
MET WITH:Denise AliotoTIME COMPLETED:
03:40 PM
ALLEGATION(S):
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Staff handle day care children in a rough manner
Staff use inappropriate discipline practices with day care children
INVESTIGATION FINDINGS:
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On 4/30/23 at 3:01pm LPA Mendez conducted a subsequent visit for the purpose of delivering complaint findings. It was alleged that staff handle day care children in a rough manner and staff use inappropriate discipline practices with day care children.
The licensee/administrator was interviewed on 1/13/23 at 2:52pm and stated that staff who treat children in a rough manner would not be working at her facility. Licensee/ administrator stated that staff use redirection, shadowing and have a designated comfy area used as quiet time for children who have behaviors. She stated that they have different agencies that come in and out such as speech, and behavior. Children with any needs receive services. Licensee appointed a new assistant director and a second person in charge who will step in and staff will switch out and they support staff when they need support.
LPA Mendez interviewed three staff (S1-S3) on 1/13/23. LPA Mendez asked staff if they had witnessed staff grabbing children by the arm or shirt and 3 of 3 staff stated no. LPA Mendez asked what is the protocol for staff mistreating children in which 3 of 3 staff stated that it is brought to the attention of licensee LPA Mendez asked S1-S3 how do they discipline children in which 3 of 3 staff stated that they redirect children by giving them different activities.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20230111093344
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: ENCHANTED PLAY INFANT & PRESCHOOL CENTER
FACILITY NUMBER: 045407209
VISIT DATE: 04/24/2023
NARRATIVE
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LPA Mendez interviewed parents (P1-P10) on 1/30/23, 3/7/23, 3/10/23, 3/24/23 and 4/6/23. LPA Mendez asked parents if they had any concerns about their child in care in which 10 of 10 parents stated no. LPA Mendez asked parents if they were familiar with the discipline policy at the center in which 10 of 10 parents stated yes. LPA Mendez asked parents if they knew what the discipline policy was at the center in which 8 of 10 parents stated yes. 6 of 10 parents stated that staff redirect children.

LPA Mendez interviewed children (C1-C7) on 1/13/23 and 4/11/23. LPA was able to interview 6 of 7 children. LPA Mendez asked children if any of the teachers had hurt them in which 5 of 6 children stated no. LPA Mendez asked children if any of the teachers had hurt them in which 1 of 6 children stated yes that S1 had grabbed them by the back of the shirt. LPA asked children what happens when they get in trouble at school, 3 of 6 children stated they go on time out. LPA Mendez asked children where they are placed in time out in which 2 of 6 children stated that they were put on time by the gate in the classroom. LPA asked children if they feel safe at school in which 6 of 6 children stated yes they feel safe.

During today’s visit facility was toured. LPA observed 5 staff present and 21 children present.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2