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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045407209
Report Date: 06/29/2023
Date Signed: 06/29/2023 01:19:42 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2023 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20230406161408
FACILITY NAME:ENCHANTED PLAY INFANT & PRESCHOOL CENTERFACILITY NUMBER:
045407209
ADMINISTRATOR:ALIOTO, DENISEFACILITY TYPE:
850
ADDRESS:3312 ESPLANADETELEPHONE:
(530) 715-0436
CITY:CHICOSTATE: CAZIP CODE:
95973
CAPACITY:30CENSUS: 24DATE:
06/29/2023
UNANNOUNCEDTIME BEGAN:
12:46 PM
MET WITH:Denise AliotoTIME COMPLETED:
01:29 PM
ALLEGATION(S):
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staff roughly handle children in care
INVESTIGATION FINDINGS:
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On 6/29/23 at 12:46pm LPA Mendez made a subsequent visit for the purpose of delivering complaint findings and met with licensee Denise Alioto. It was alleged that staff roughly handle children in care.

Licensee was interviewed on 4/11/23 at 8:37am. Licensee stated that staff do not handle children roughly and will redirect children when behaviors occur by giving them quiet time.

LPA interviewed witness (W1-W2) on 4/10/23. W1 stated that they observed child (C2) crying and C2 had told W1 that Staff (S3) had picked them up which is why there crying. W1 stated they witnessed S3 threw C5’s nap mat outside the classroom.

Continued on 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20230406161408
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: ENCHANTED PLAY INFANT & PRESCHOOL CENTER
FACILITY NUMBER: 045407209
VISIT DATE: 06/29/2023
NARRATIVE
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W2 stated they witnessed that S3 is rough with the kids and grabbed C5 and tossed C5 on the floor and the incident occurred during nap time. W2 stated that S3 had tossed C5’s nap mat on the floor. LPA asked W2 if C5 was crying and W2 stated no but C5 was scared.
LPA interviewed staff (S1-S4) on 4/11/23. LPA asked staff if they had witnessed staff handling children roughly by grabbing them in which 4 of 4 staff stated no. LPA asked staff what is their discipline policy in which 3 of 4 staff stated they redirect children.

LPA interviewed children(C1-C7) on 4/11/23, 6 of the 7 children were able to be interviewed. LPA asked children (C1-C6) if they feel safe at school in which 6 of the 6 children stated yes, they felt safe at school. LPA asked children if any staff had hurt them or any of their friends in which 3 of 6 children stated yes. LPA asked children if staff had made them cry or made their friends cry in which 4 of 6 stated that staff make them or their friends cry. C1 stated that S3 picks up their friends and takes them away. C5 stated that S4 was grabbed by the funny bone referring to their elbow.

LPA interviewed parents (P1-P7) on 4/11/23, 5/24/23, 6/23/23 and 6/26/23. LPA asked parents if they had witnessed staff handling their child or any other child roughly in which 7 of 7 parents stated no they had not witnessed staff handling children roughly.

During today’s visit facility was toured. LPA observed 24 children and 4 staff.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 13-CC-20230406161408
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: ENCHANTED PLAY INFANT & PRESCHOOL CENTER
FACILITY NUMBER: 045407209
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/29/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
06/29/2023
Section Cited
CCR
102423(3)
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Personal rights
To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
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Licensee will establish more of an open communication with staff, families and parents. All parents should have a signed LIC 9224 in children's file for new and currently enrolled children.
Licensee will submit a written plan of correction to CCLD by 6/30/23.
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but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.

This was not met as evidence by: based on interviews, children were handled roughly by staff. This poses an immediate health, safety, or personal rights risk to persons in care.




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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2023 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20230406161408

FACILITY NAME:ENCHANTED PLAY INFANT & PRESCHOOL CENTERFACILITY NUMBER:
045407209
ADMINISTRATOR:ALIOTO, DENISEFACILITY TYPE:
850
ADDRESS:3312 ESPLANADETELEPHONE:
(530) 715-0436
CITY:CHICOSTATE: CAZIP CODE:
95973
CAPACITY:30CENSUS: 24DATE:
06/29/2023
UNANNOUNCEDTIME BEGAN:
12:46 PM
MET WITH:Denise AliotoTIME COMPLETED:
01:29 PM
ALLEGATION(S):
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staff behaviors indimidate children in care
facility does not provide proper quantity of food
facility does not provide quality food
INVESTIGATION FINDINGS:
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On 6/29/23 at 12:46pm LPA Mendez made a subsequent visit for the purpose of delivering complaint findings and met with licensee Denise Alioto. It was alleged that staff behaviors intimidate children in care, facility does not provide quantity of food and facility does not provide quality food.

LPA interviewed licensee on 4/11/23 at 8:37am. Licensee stated that staff do not intimidate children and will talk to children one on one. Licensee stated that facility does provide quantity of food and offering food seconds to children. Licensee stated that they try to serve the main three components of the food group such as protein, fruits, and vegetables. Licensee stated that they follow USDA guidelines when it comes to serving food portions to children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 13-CC-20230406161408
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: ENCHANTED PLAY INFANT & PRESCHOOL CENTER
FACILITY NUMBER: 045407209
VISIT DATE: 06/29/2023
NARRATIVE
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LPA interviewed witness (W1-W2) on 4/10/23. W1 and W2 stated that when child (C5) went to get water, C5 returned because S3 was there and observed that C5 was visibly scared of S3.
W1 stated that children do not get a good amount of food and children were hungry and asked for seconds and the food is not being served on regular plates and is served on coffee filters. W1 stated that the food menu is too different from what is being served. W1 also stated that no other sides are being offered with meals. W2 stated the amount of food that is offered is not filling for children. W2 stated that children had requested seconds. W2 stated that the center is not offering a variety of food and most of the time the food is served on coffee filters and the portions are small.

LPA interviewed staff (S1-S4) on 4/11/23. LPA asked staff if staff are intimidating children in a way in which children are scared in which 3 of 4 staff stated no. LPA asked staff if the facility is providing proper quantity of food and 4 of 4 staff stated yes. S1 stated that children can have seconds when they are hungry but never deny the children food. S2 stated that children receive a proper quantity of food, and it is distributed evenly. S3 stated that they give children the food they ask for. S4 stated that children receive enough food and provide snacks if there isn’t enough.
LPA interviewed children(C1-C7) on 4/11/23, 6 of the 7 children were able to be interviewed. LPA asked children (C1-C6) if they are afraid of the teachers in which 3 of 6 children stated yes, they are afraid of their teachers.
LPA interviewed parents (P1-P7) on 4/11/23, 5/24/23, 6/23/23 and 6/26/23. LPA asked if their child is afraid of any of the teachers at school in which 7 of 7 parents stated no. LPA asked parents if they have concerns over the quantity of food being offered in which 7 of 7 parents stated no. LPA asked parents if they had concerns regarding the food portions being served at center in which 7 of 7 parents stated no. LPA asked parents if they had any concerns in regards to the care of their children in which 7 of 7 parents stated no.

During today’s visit facility was toured. LPA observed 24 children in care and 4 staff. LPA observed a updated food menu.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5