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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045407858
Report Date: 08/30/2022
Date Signed: 08/30/2022 11:14:04 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/27/2022 and conducted by Evaluator Emilia Grisak
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20220627141336
FACILITY NAME:A BRIGHT STARR PRESCHOOL & DAYCAREFACILITY NUMBER:
045407858
ADMINISTRATOR:GENTLES, STARR LFACILITY TYPE:
850
ADDRESS:1276 FEATHER RIVER BLVDTELEPHONE:
(530) 533-7160
CITY:OROVILLESTATE: CAZIP CODE:
95965
CAPACITY:60CENSUS: 19DATE:
08/30/2022
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Starr GentlesTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff handled day care child in a rough manner
Staff yelled at day care child
INVESTIGATION FINDINGS:
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On 8/30/22 at 10:00am, Licensing Program Analyst (LPA) Emilia Grisak conducted an unannounced complaint inspection and met with licensee Starr Gentles. It was alleged that staff handled day care child in a rough manner, specifically that staff S1 grabbed and pulled child C1 by the arm and lifted child in the air before placing child in a chair.
The licensee was interviewed on 7/7/22 at 11:30am and stated that she was not in the room at the time of the incident. Licensee stated that child C1 was going after another child and staff S1 tried grabbing C1 by the hand to stop them. Licensee stated that after S1 grabbed C1’s hand the child was led to a chair and told to sit down. Interviews were conducted with one staff and three parents on 8/17/22 and 8/22/22 regarding the allegation. It was stated by staff that S1 took C1 by the wrist/forearm area and told child she needed to sit but stated it was not a rough grab. Three out of three parents stated that they have not observed staff being rough with children and did not have concerns. LPA conducted an interview with S1 on 8/22/22 at 12:56pm regarding this allegation. When S1 was asked if she has ever handled child C1 in a rough way S1 stated that they have to sit on the floor and hold C1’s arms down. During today's inspection LPA toured
Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Emilia Grisak
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20220627141336
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: A BRIGHT STARR PRESCHOOL & DAYCARE
FACILITY NUMBER: 045407858
VISIT DATE: 08/30/2022
NARRATIVE
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the facility and observed 19 children on the playground being supervised by two staff. LPA observed appropriate child-staff interactions during facility visits on 7/7/22 and 8/30/22. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted.

It was also alleged that staff yelled at day care child, specifically that S1 yelled “No!” at child C1 after a bucket of crayons was dumped out.

The licensee was interviewed on 7/7/22 at 11:30am and stated that she was not in the room at the time of the incident but heard staff say “no” to child C1 from across the building. Interviews were conducted with one staff and three parents on 8/17/22 and 8/22/22 regarding the allegation. It was stated by staff that S1’s voice was loud because the classroom was loud but stated that S1 did not yell. Three out of three parents stated that they have not heard staff yelling at children and did not have concerns. LPA conducted an interview with S1 on 8/22/22 at 12:56pm regarding this allegation. S1 stated that C1 had dumped out crayons and was trying to bite other children. When S1 was asked if they yelled at C1 in a way that would seem scary or inappropriate to the child S1 stated “probably”. During today's inspection LPA toured the facility and observed 19 children on the playground being supervised by two staff. LPA observed appropriate child-staff interactions during facility visits on 7/7/22 and 8/30/22.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted.

The Notice of Site Visit must be posted for 30 days.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Emilia Grisak
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20220627141336
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: A BRIGHT STARR PRESCHOOL & DAYCARE
FACILITY NUMBER: 045407858
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/30/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type B
09/09/2022
Section Cited
CCR
101223(a)(1)
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101223(a)(1) Personal Rights
The licensee shall ensure that each child is accorded the following personal rights: To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by: Based on
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Licensee stated that S1 is no longer working at the facility. Licensee stated that she held a staff meeting with all staff to discuss appropriate staff-child interactions. Licensee stated that classroom changes have also been made to reduce class sizes.
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interviews the licensee did not comply with the section cited above due to staff S1 yelling at child C1.
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 Licensee will submit a list of staff who have received personal rights training.
Deficiency Dismissed
Type B
09/09/2022
Section Cited
CCR
101223(a)(3)
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101223(a)(3) Personal Rights
The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature
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Licensee stated that S1 is no longer working at the facility. Licensee stated that she held a staff meeting with all staff to discuss appropriate staff-child interactions. Licensee stated that classroom changes have also been made to reduce class sizes.
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This requirement is not met as evidenced by: Based on interviews the licensee did not comply with the section cited above due to staff S1 restrainintg child C1's arms.
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 Licensee will submit a list of staff who have received personal rights training.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Emilia Grisak
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3