045407858-4-4-2024-13-CC-MAVS-D4FL39-20240418082331

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045407858
Report Date: 04/04/2024
Date Signed: 04/04/2024 01:02:16 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2024 and conducted by Evaluator Erica Laird

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20240319150856

FACILITY NAME:	A BRIGHT STARR PRESCHOOL & DAYCARE		FACILITY NUMBER:	045407858
ADMINISTRATOR:	GENTLES, STARR L		FACILITY TYPE:	850
ADDRESS:	1276 FEATHER RIVER BLVD		TELEPHONE:	(530) 533-7160
CITY:	OROVILLE	STATE: CA	ZIP CODE:	95965
CAPACITY:	60	CENSUS: 49	DATE:	04/04/2024
		UNANNOUNCED	TIME BEGAN:	10:54 AM
MET WITH:	Sabrina Winser, Administrative Assistant		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Staff inappropriately handled child in care.
Staff yelled at daycare children.

INVESTIGATION FINDINGS:

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On 4/4/24 @ 1054am, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with administrative assistant, Sabrina Winser. It was alleged that staff inappropriately handled a child in care and staff yelled at daycare children.

Facility director/owner Starr Gentles was interviewed on 3/20/24 at the facility. Starr stated she was not aware of staff handling children in an inappropriate manner or staff yelling at children. Starr stated there was an incident involving P1 and S1. Starr stated S1 was trying to console a child and P1 and some of the other children kept moving towards them. Starr stated S1 asked P1 and the other children to "get back" because they were escalating the situation.

report continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:	DATE: 04/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20240319150856

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: A BRIGHT STARR PRESCHOOL & DAYCARE	FACILITY NUMBER: 045407858
	VISIT DATE: 04/04/2024

NARRATIVE

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On 3/20/24 LPA Laird conducted three staff interviews at the facility (S1-S3). S1 denied yelling or screaming at the children. S1 stated there was an incident when they were trying to comfort a child who was having a difficult time transitioning. S1 stated some of the children kept moving towards them so they asked the children to get back so they wouldn't get hurt. S1-S3 stated staff will raise voices to get the children's attention. S1 and S3 stated they have heard staff sound frustrated at times, but they have never heard staff yell or scream at children to scare or to intimidate. S1-S3 stated they had not seen staff handle children in an inappropriate manner. S1-S3 stated they had all taken mandated reporter training.

On 4/4/24 LPA Laird conducted three children interviews (C1-C3). None of the children interviewed stated they had observed staff being rough or yelling at the daycare children. All children stated they liked their school and felt safe with their teachers.

LPA Laird conducted an interview with two parents (P1 and P2). P2 stated the staff have a gentle approach with the children. P2 stated they had never observed staff yelling at children. P2 stated staff will raise their voices to get attention or to talk to children across the room, but they have not observed staff yell at the children in a harsh or mean way. P2 stated S1 has been their "go-to" person for helping to transition their child. P2 stated S1 is very good with the children. P2 stated they had never observed staff handling children in a rough or inappropriate way. P1 stated they had observed staff yell at children in care. P1 stated they had not seen staff handle children in a rough or inappropriate way.

On 3/20/24 LPA Laird observed camera footage from the "multi-purpose" room. LPA Laird obtained LIC500, facility roster, staff evaluations, LIC 9108s, and Mandated Reporter training certificates.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the administrative assistant, Sabrina Winser.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:	DATE: 04/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2024

LIC9099 (FAS) - (06/04)

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