<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045407858
Report Date: 01/22/2026
Date Signed: 01/22/2026 01:39:21 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/08/2026 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20260108095958
FACILITY NAME:A BRIGHT STARR PRESCHOOL & DAYCAREFACILITY NUMBER:
045407858
ADMINISTRATOR:GENTLES, STARR LFACILITY TYPE:
850
ADDRESS:1276 FEATHER RIVER BLVDTELEPHONE:
(530) 533-7160
CITY:OROVILLESTATE: CAZIP CODE:
95965
CAPACITY:60CENSUS: 17DATE:
01/22/2026
UNANNOUNCEDTIME BEGAN:
12:35 PM
MET WITH:Starr Gentles, LicenseeTIME COMPLETED:
01:36 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not notify the Department of proposed changes prior to construction
Licensee did not maintain a fire clearance
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 1/22/26 @ 12:35pm, Licensing Program Analyst's (LPA's) Erica Laird and Sydney Sims conducted an unannounced complaint inspection, and met with licensee, Starr Gentles. It was alleged that Licensee did not notify the Department of proposed changes prior to construction and Licensee did not maintain a fire clearance.

On 1/14/26 LPA Laird conducted an interview with owner/director Starr Gentles. Starr denied the allegations stating all of the work was done legally. Starr stated the fire marshal has not been out for the annual inspection, but they are expected soon. Starr stated she did not notifiy licensing of the construction because it was done through a grant that was funded through Community Care Licensing (CCL) and she assumed we were aware.

report continued on 9099C

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20260108095958
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: A BRIGHT STARR PRESCHOOL & DAYCARE
FACILITY NUMBER: 045407858
VISIT DATE: 01/22/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 1/14/26 LPA Laird obtained documentation pertaining to the construction. Documentation received indicates construction began in 2024 and was completed in 2025.

On 1/14/26 LPA Laird conducted a file review for the facility and determined licensee did not notify CCL of alternations to the building as required. LPA Laird also determined a new fire clearance was not requested through CCL after construction was completed, as required. A fire clearance was requested by CCL on 1/14/26 and the fire clearance was granted on 1/21/26.

Based on file review, interviews, and documentation received, LPA Laird determined there is sufficient evidence to suggest the allegations have merit.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the licensee, Starr Gentles. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 13-CC-20260108095958
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: A BRIGHT STARR PRESCHOOL & DAYCARE
FACILITY NUMBER: 045407858
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/22/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/20/2026
Section Cited
CCR
101171(a)(1)
1
2
3
4
5
6
7
101171 Fire Clearance (a) All child care centers shall secure and maintain a fire clearance approved by the city or county fire department, the district providing fire protection services, or the State Fire Marshal. (1) The request for fire clearance shall be made through and maintained by the Department.
This requirement was not met as evidence by:
1
2
3
4
5
6
7
Licensee to read regulations pertaining to fire clearances and submit a statement of understanding and agreement to adhere to these regulations. Statement shall be submitted to CCL by 2/20/26.

erica.laird@dss.ca.gov
8
9
10
11
12
13
14
Based on record review, the licensee did not comply with the section cited above which poses a potential health, safety or personal rights risk to children in care.
8
9
10
11
12
13
14
Type B
02/20/2026
Section Cited
CCR
101237(a)
1
2
3
4
5
6
7
101237 Alterations to Existing Buildings or New Facilities (a) Prior to construction or alterations, the licensee shall notify the Department of the proposed change(s).
1
2
3
4
5
6
7
Licensee to read regulations pertaining to alterations/construction and submit a statement of understanding and agreement to adhere to these regulations. Statement shall be submitted to CCL by 2/20/26.

erica.laird@dss.ca.gov
8
9
10
11
12
13
14
Based on record review and licensee statement, the licensee did not comply with the section cited above which poses a potential health, safety or personal rights risk to children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5