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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045407981
Report Date: 04/18/2024
Date Signed: 04/18/2024 02:50:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2024 and conducted by Evaluator Bianca Mendez
COMPLAINT CONTROL NUMBER: 13-CC-20240123104203
FACILITY NAME:CREATIVE SCHOLARS ACADEMY INFANT CENTERFACILITY NUMBER:
045407981
ADMINISTRATOR:RAY, NICOLEFACILITY TYPE:
830
ADDRESS:120 YELLOWSTONE DR.TELEPHONE:
(530) 809-2468
CITY:CHICOSTATE: CAZIP CODE:
95973
CAPACITY:16CENSUS: 9DATE:
04/18/2024
UNANNOUNCEDTIME BEGAN:
02:35 PM
MET WITH:Nikki RayTIME COMPLETED:
02:55 PM
ALLEGATION(S):
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Staff is not abiding to the admission agreement
INVESTIGATION FINDINGS:
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On 4/18/24 at 2:35pm Licensing Program Analyst (LPA) Bianca Mendez conducted an unannounced complaint inspection and met with licensee Nikki Ray. It was alleged that Staff is not abiding to the admission agreement.
Nikki Ray was interviewed on 1/24/24 at 2:23pm and denied the allegation stating that staff are abiding to the admission agreement and that families are given a two-week notice if the facility is not a good fit for the family. Licensee stated that parent (P1) was picking up late and not picking up within their contracted time and sending child (C1) to school late. Licensee stated they also have a sick policy in place. Licensee stated they have a poster in the lobby and have a health check evaluation and any child who has a persistent cough and signs they are sick or have a fever, have to stay home for 24 hours and can return when symptoms are clear and are ready to function.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20240123104203
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CREATIVE SCHOLARS ACADEMY INFANT CENTER
FACILITY NUMBER: 045407981
VISIT DATE: 04/18/2024
NARRATIVE
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LPA interviewed staff (S1-S2) on 1/31/23. 2 of 2 staff stated that they are following the admission agreement at the facility. 2 of 2 staff stated they have a sick policy. S1 stated they have sick policy in place, if a child has a fever of over 100.4 they are sent home and cannot return the next day.
S1 stated that C1 had a concerning cough and had informed the parents of C1 of the cough that was a deep congested cough.
S2 stated they have a sick policy in which children have to be fever free, cannot be coughing and cannot have snot running down their nose and be able to function with the rest of the other children. S2 stated that C1 had a barking deep cough.

LPA interviewed parent (P1) on 1/23/24 and stated that licensee terminated care for the child (C1) after P1 did not want to give a doctor’s notes and list of diagnoses and illness after licensee had called the clinic that C1 attends, and the clinic disclosed personal information.
LPA reviewed facility’s admission agreement that facility has every right to terminate a childcare contract at anytime.
During today’s visit facility was toured. LPA observed 9 infants and 3 staff.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Bianca Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2024
LIC9099 (FAS) - (06/04)
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