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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408049
Report Date: 08/05/2022
Date Signed: 08/05/2022 11:53:24 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2022 and conducted by Evaluator Emilia Grisak
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20220504091535
FACILITY NAME:LITTLE TREASURES PRESCHOOLFACILITY NUMBER:
045408049
ADMINISTRATOR:NITZEN, MICHELLEFACILITY TYPE:
850
ADDRESS:1450 SPRINGFIELD DR., #219TELEPHONE:
(530) 345-3415
CITY:CHICOSTATE: CAZIP CODE:
95928
CAPACITY:36CENSUS: 17DATE:
08/05/2022
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Michelle NitzenTIME COMPLETED:
12:05 PM
ALLEGATION(S):
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Staff yelled at child in care
INVESTIGATION FINDINGS:
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On 8/5/22 at 11:15am Licensing Program Analyst (LPA) Emilia Grisak conducted an unannounced complaint inspection and met with licensee/Director Michelle Nitzen. It was alleged that staff yelled at a child in care, specifically that on 5/2/22 staff were observed yelling "we don't hurt friends" at a child.

The Director was interviewed on 5/12/22 at 9:15am and denied the allegation. The Director stated that on 5/2/22 she had to send a child home (C1) for hitting another child. The Director stated that no staff yelled at the child but they were being firm and attempting to keep other children safe by reminding C1 that "we don't hurt friends." The Director stated that the classroom does echo and gets loud but stated that staff do not yell at children. LPA conducted interviews with the two staff present on 5/2/22 and seven parents on 5/12/22, 7/21/22, and 7/22/22 in regards to this allegation. It was stated by two out of two staff that staff did not yell at any child and that staff were attempting to get at the same level as C1 after he hit another child to explain that "we don't hurt friends." It was stated by six out of seven parents that they have never heard staff yell at any children. It was stated by one parent that she has heard staff yell.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Emilia Grisak
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20220504091535
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LITTLE TREASURES PRESCHOOL
FACILITY NUMBER: 045408049
VISIT DATE: 08/05/2022
NARRATIVE
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However, that parent stated that they have not heard yelling directed at one specific child, and stated that it is directed at the whole class. Parent stated that staff talks in a loud way which sounds like they are yelling. It was stated by six out of seven parents that there were no concerns regarding the way staff speak to children and parents stated they were happy with the care being provided. LPA toured the facility on 8/5/22 at 11:26am and observed 17 children laying down for nap being supervised by two staff. LPA observed appropriate staff and child interactions during facility visit. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Emilia Grisak
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2