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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408049
Report Date: 02/12/2026
Date Signed: 02/12/2026 01:15:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/17/2025 and conducted by Evaluator Tammy Dutra
COMPLAINT CONTROL NUMBER: 13-CC-20251117104410
FACILITY NAME:LITTLE TREASURES PRESCHOOLFACILITY NUMBER:
045408049
ADMINISTRATOR:NITZEN, MICHELLEFACILITY TYPE:
850
ADDRESS:1450 SPRINGFIELD DR., #219TELEPHONE:
(530) 345-3415
CITY:CHICOSTATE: CAZIP CODE:
95928
CAPACITY:36CENSUS: 10DATE:
02/12/2026
UNANNOUNCEDTIME BEGAN:
01:01 PM
MET WITH:Michelle NitzenTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Staff caused an injury to a child
INVESTIGATION FINDINGS:
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On 2/12/26 Licensing Program Analyst (LPA) Tammy Dutra conducted an unannounced complaint inspection and met with facility representative Michelle Nitzen. It was alleged staff caused an injury to a child, specifically that C1 sustained a sprained arm while in care.

The Department’s Investigations Bureau (IB) investigator, Drew Mitchell conducted the investigation. An interview was conducted with the Licensee on 1/12/26 who stated that she became aware that C1 was injured on 11/14/25 after C1’s representative called her to report an injury. Upon further investigation the licensee stated that she discovered that C1 had fallen on the playground at approximately 15:01 and staff documented the fall on the Brightwheel app. Initially staff believed the injury was on C1’s face but the licensee was later informed by C1’s representative that there was an injury to the child’s arm and wrist. Licensee did not notice C1 was injured while in care and described them as acting “fine” before they left for the day.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20251117104410
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LITTLE TREASURES PRESCHOOL
FACILITY NUMBER: 045408049
VISIT DATE: 02/12/2026
NARRATIVE
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Licensee stated the facility’s policy is to report all injuries that occur while children are in care. Licensee provided a copy of a report made on 11/14/2025, at around 15:01 hours, by an unknown teacher that indicated C1 had fallen outside and hit their cheek. None of the staff reported to the licensee that C1 had injured their arm or wrist.

Four children were interviewed on 12/20/25 & 1/5/26. C1 was not able to articulate any details regarding the incident. C2-C4 shared that when children are in trouble, they go to the time out chair. All children stated they felt safe with their teachers and they like attending daycare.

Three parents were interviewed on 1/12/26 and did not have concerns regarding the safety of their children. None of the parents interviewed had any concerns of physical abuse at the daycare. All parents felt the playground equipment was age appropriate.

Three staff members(S1-S3) were interviewed on 1/20/26 and stated they were present during the incident. One staff member, S1 observed C1 falling and attended to them providing first aid and care. S1 stated that after the fall they noticed a red mark on C1’s face. S2 stated they noticed C1 crying and approached them and C1 told them they hurt their arm. S2 stated they communicated the injury to S1 and S1 stated that the incident was documented. S3 stated they noticed a red mark on C1’s cheek and asked C1 what happened. S3 stated that C1 did not respond so they communicated with S1 and discovered that C1 had fallen. S3 established that S1 had not documented the fall so S3 updated the Brightwheel app to document the injury. S1 and S3 stated their discipline policy is to redirect children and if needed to provide a “time out” in the time out chair or at a table if it is available. All staff denied harming C1.

On 11/18/25 Licensing Program Analyst (LPA) Tammy Dutra received communication documenting a timeline of events that occurred between C1’s representatives and the Licensee. LPA reviewed a copy of the injury report dated 11/14/26 from the facility. LPA received a copy of the employee schedule on 11/25/25. LPA received a copy of the class ratio on 2/10/26 that documented the number of children present during the incident. IB investigator reviewed medical documentation regarding C1 and found the injury was consistent with the reporting party’s statement. Based on record review it was determined that the facility was operating within the licensed capacity and ratio requirements.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20251117104410
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LITTLE TREASURES PRESCHOOL
FACILITY NUMBER: 045408049
VISIT DATE: 02/12/2026
NARRATIVE
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Based on interviews and document review it cannot be determined if staff physically abused daycare child. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the licensee Michelle Nitzen. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3