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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408049
Report Date: 02/12/2026
Date Signed: 02/12/2026 01:31:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/17/2025 and conducted by Evaluator Tammy Dutra
COMPLAINT CONTROL NUMBER: 13-CC-20251117104410
FACILITY NAME:LITTLE TREASURES PRESCHOOLFACILITY NUMBER:
045408049
ADMINISTRATOR:NITZEN, MICHELLEFACILITY TYPE:
850
ADDRESS:1450 SPRINGFIELD DR., #219TELEPHONE:
(530) 345-3415
CITY:CHICOSTATE: CAZIP CODE:
95928
CAPACITY:36CENSUS: 10DATE:
02/12/2026
UNANNOUNCEDTIME BEGAN:
01:16 PM
MET WITH:Michelle NitzenTIME COMPLETED:
01:40 PM
ALLEGATION(S):
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Lack of supervision resulting in child eating hazardous items
Staff are not meeting day care child's diapering needs
INVESTIGATION FINDINGS:
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On 2/12/26 Licensing Program Analyst (LPA) Tammy Dutra conducted an unannounced complaint inspection and met with facility representative Michelle Nitzen. It was alleged there was a lack of supervision that resulted in a child, C1 eating hazardous items and that staff are not meeting day care child’s diapering needs. It was specifically alleged that C1 ate an unspecified berry from the playground and had been documented putting various classroom items in their mouth while in care. It was also alleged that C1 had a severe diaper rash that was caused by staff not meeting C1’s diapering needs.

LPA interviewed the Licensee on 11/25/25 who stated that a child in care, C1 had a history of putting various items in their mouth. Licensee shared that she had discussed the issue with C1’s representatives on multiple occasions and documented conversations and photos in the Brightwheel App. Licensee stated that the facility documented an incident with C1 putting berries from a tree outside in their mouth.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20251117104410
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LITTLE TREASURES PRESCHOOL
FACILITY NUMBER: 045408049
VISIT DATE: 02/12/2026
NARRATIVE
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Licensee encouraged C1’s representatives to purchase a teething necklace to divert C1’s focus from toys and various other items found in the facility. Licensee stated that children are diapered in the facility every 2 hours with the exception of an immediate need. Licensee stated that the facility documents diaper changes on a binder in the diaper changing area which is transferred to the Brightwheel App. Licensee stated the documentation includes whether the diaper was wet or if child had a bowel movement and if cream was applied.

Four staff members (S1-S4) were interviewed on 11/25/25 and 2/10/26. All staff indicated that young children initially transitioning into the preschool classroom from the infant classroom have a tendency to put things in their mouth. All staff stated they have observed children putting items in their mouth inside and outside. All teachers stated they have removed rocks from children’s mouths on multiple occasions. All teachers shared there had been a child, C1 that was orally fixated and attempted to consume multiple items both inside and outside which they had removed and documented in the Brightwheel App. All staff shared that children in the preschool are diapered every two hours or as needed. Staff stated they also encourage children to sit on the toilet before they are diapered if children are currently being potty trained. Staff indicated that diaper changes are documented on a white board indicating whether it was wet or if child had a bowel movement and if cream was applied. Staff shared that information is then transferred to the Brightwheel App to communicate daily diapering activity to the children’s representatives.

Seven parents were interviewed on 1/15/26 and 1/16/26. One parent (P1) indicated they have seen children put items in their mouth. None of the other parents interviewed had knowledge of their child putting items in their mouth. All parents stated that based on their observations the facility operates in ratio. One parent (P4) had concerns about supervision with regards to minor injuries their child had sustained in care. P4 stated they are not informed of injuries that occur at the facility. All other parents interviewed stated they are informed about incidents through the Brightwheel App.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20251117104410
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LITTLE TREASURES PRESCHOOL
FACILITY NUMBER: 045408049
VISIT DATE: 02/12/2026
NARRATIVE
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Two parents (P4 & P6) had concerns with regards to diapering. P4 stated their child is potty-trained now, but when their child was in diapers, they would find fecal matter after they had been changed. P4 shared their child has had a lot of diaper rashes. P6 stated they had picked up their child and found the staff didn’t wipe them properly. All other parents interviewed stated they had no other concerns regarding diapering and appreciated the center’s support with potty-training. All parents except for P4 indicated that they are notified of diaper changes throughout the day and the notification includes whether their child has a wet or BM diaper in addition to whether diaper rash cream is applied.

On 11/18/25 LPA received documentation regarding a timeline of events from the reporting party. LPA received documentation from the Licensee communicating to C1’s representatives that C1 had a history of putting various items in their mouth including kinetic sand, toys and foam. LPA received photos of C1 putting various items in their mouth. LPA received documentation of C1’s diaper changes as well as conversations regarding C1’s diaper rash and steps the facility took to resolve the issue. LPA reviewed copies of the employee’s schedule and children attending during the incident and was able to determine the facility was operating within licensed capacity and ratio requirements.

Based on interviews and document review it cannot be determined if there was a lack of supervision resulting in child eating hazardous items and if staff are not meeting day care child’s diapering needs. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.


Exit interview conducted and report was reviewed with the licensee Michelle Nitzen. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3