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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408052
Report Date: 07/31/2024
Date Signed: 07/31/2024 08:22:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2024 and conducted by Evaluator Tammy Dutra
COMPLAINT CONTROL NUMBER: 13-CC-20240430142739
FACILITY NAME:CHICO CHILD DEVELOPMENT CENTERFACILITY NUMBER:
045408052
ADMINISTRATOR:WIECK, CHRISTINAFACILITY TYPE:
830
ADDRESS:115 OAK STREETTELEPHONE:
(530) 774-4448
CITY:CHICOSTATE: CAZIP CODE:
95928
CAPACITY:10CENSUS: 3DATE:
07/31/2024
UNANNOUNCEDTIME BEGAN:
07:45 AM
MET WITH:Christina WieckTIME COMPLETED:
08:30 AM
ALLEGATION(S):
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Staff did not inform parent of a child's injury
INVESTIGATION FINDINGS:
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On 7/31/24 Licensing Program Analyst (LPA) Tammy Dutra conducted an unannounced complaint inspection to the facility and met with Director, Christina Wieck. It was alleged that a staff did not inform parent of a child’s injury, specifically that parents were not notified when C1 had a “busted lip” and when C1 was bitten by other children in care.

LPA conducted staff interviews on 5/8/24 and 6/26/24 (S1-S5), and staff denied allegation that staff did not inform parent of a child’s injury. Staff indicated that injuries are communicated through their Seer App daily. Staff stated injuries that break the skin or may need medical attention are reported to parents in person or via phone/text. Staff indicated that there have been times parents have reported injuries to them that they were unaware of due to the child not indicating there was an issue. Staff stated that due to the age of the infants, minor scrapes, bruises, scratches, and bites were an everyday occurrence and were not always reported to parents.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20240430142739
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CHICO CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 045408052
VISIT DATE: 07/31/2024
NARRATIVE
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 The infant in question did have a busted lip which was documented on the Seer App. Documents showing the communicated injury was provided to Community Care Licensing 5/17/24.

LPA interviewed 10 parents (P1-P10) on 6/25/24, 7/15/24 and 7/18/24. 8 parents (P1-P8) stated they were informed of injuries through the Seer App. Parents indicated they received consistent communication from staff in addition to App updates. Parents (P1-P8) felt any injuries that were substantial were communicated in a timely manner by phone or text if follow up medical care was needed. Two parents (P9-P10) indicated there had been an injury that was not effectively communicated in person but was eventually communicated through the App. Documentation of injuries were provided and corroborated that parents were notified of injuries through the Seer App.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

During today’s inspection, the facility was toured, 3 infants were in care and no title 22 violations were observed.

Exit interview conducted and report was reviewed with the facility representative Christina Wieck . Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4