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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408141
Report Date: 12/03/2025
Date Signed: 12/03/2025 11:43:56 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/01/2025 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20251201105702
FACILITY NAME:LITTLE BEARS CHILD CARE SCHOOL-AGEFACILITY NUMBER:
045408141
ADMINISTRATOR:LAGRONE, ASHLIEFACILITY TYPE:
840
ADDRESS:645 POMONA AVETELEPHONE:
(530) 533-0573
CITY:OROVILLESTATE: CAZIP CODE:
95965
CAPACITY:12CENSUS: 0DATE:
12/03/2025
UNANNOUNCEDTIME BEGAN:
11:24 AM
MET WITH:Rhiannon Therman, DirectorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Licensee does not maintain the temperature in rooms that children occupy between 68 and 85 degrees Fahrenheit.
Licensee does not ensure a qualified director is present at the facility during operating hours.
INVESTIGATION FINDINGS:
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On 12/03/25 @ 8:33am, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with Rhiannon Thurman. It was alleged that the license does not maintain the temperature between 68 and 85 degrees and the licensee does not ensure a qualified director is present during operating hours.

On 12/3/25 LPA Laird conducted an interview at the facility with teacher Rhiannon Thurman. Rhiannon stated the faciilty has had heating issues since last Wednesday. Rhiannon stated the facility was closed on Thursday and Friday for the Thanksgiving holiday but when they returned on Monday the temperature was low and the thermostat wasn't working. Rhiannon stated Ashlie called the maintenance person to fix it and they came out on Tuesday afternoon and replaced the thermostat. Rhiannon stated the director, Ashlie Lagrone, is at the facility five days a week.

report continued on 9099C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 13-CC-20251201105702
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LITTLE BEARS CHILD CARE SCHOOL-AGE
FACILITY NUMBER: 045408141
VISIT DATE: 12/03/2025
NARRATIVE
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On 12/3/25 LPA Laird conducted interviews with 4 staff (S1-S4). Three of the staff interviewed stated the temperature in the facility has fluctuated with temperatures being 65 degrees or below since last Wednesday. Three staff stated the thermostat was replaced on Tuesday afternoon. One staff stated children have had to nap in coats and have complained about being cold. Four staff interviewed stated the director is present part of the day.

On 12/3/25 LPA Laird conducted an inspection of the facility. LPA Laird observed the thermostat reading at 66 degrees @ 8:35am, 65 degrees @ 9:00am, and 68 degrees @ 10:34am. At 8:34am LPA Laird observed children sitting in the preschool room wearing jackets. The facility director was not present during inspection. At 10:42 LPA Laird conducted 1 staff file review.

On 12/1/25, 12/2/25, and 12/3/25 LPA Laird received text messages and photos indicating the temperature in the facility was between 55-63 degrees since the week of 11/25/25. 2 Photos depicted children in coats and mittens in the playroom.

Based on interviews, observations, file review, and evidence obtained, LPA Laird has determined there is sufficient evidence to suggest the allegations have merit.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Erica Laird informed facility representative Rhiannon Thruman that this report dated 12/3/25 documents 2 Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Erica Laird informed Rhiannon Thurman to provide a copy of this licensing report dated 12/3/25 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with facility representative, Rhiannon Thurman. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 13-CC-20251201105702
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LITTLE BEARS CHILD CARE SCHOOL-AGE
FACILITY NUMBER: 045408141
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/03/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/04/2025
Section Cited
CCR
101239(a)(1)
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(a) A comfortable temperature for children shall be maintained at all times.
(1) The licensee shall maintain the temperature in rooms that children occupy between a minimum of 68 degrees F (20 degrees C) and a maximum of 85 degrees F (30 degrees
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Thermostat was replaced on 12/2/25. Licensee to submit statement of understanding regarding temperature requirements to CCL by 12/4/25.

erica.laird@dss.ca.gov
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Based on observation, interviews, and evidene obtained, the licensee did not comply with the section cited above, which poses an immediate health, safety, or personal rights risk to children in care.
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Type A
12/04/2025
Section Cited
CCR
101223(a)(2)
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(a) The licensee shall ensure that each child is accorded the following personal rights:
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement was not met as evidence by:
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Licensee shall ensure children are accorded comfortable accomodations at all times. Licensee to read regulations pertaining to personal rights and submit a statement of understanding and the LIC9224's to CCL by 12/4/25.
erica.laird@dss.ca.gov
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Based on observation, interviews, and evidene obtained, the licensee did not comply with the section cited above, which poses an immediate health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 13-CC-20251201105702
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LITTLE BEARS CHILD CARE SCHOOL-AGE
FACILITY NUMBER: 045408141
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/03/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/31/2025
Section Cited
CCR
101215.1(d)
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(d) The child care center director, or the substitute director as specified in (f) below, shall be on the premises during the hours the center is in operation.
This requirement was not met as evidence by
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Licensee to submit a statement of understanding regarding director requirements and responsibilities to CCL by 12/31/25.

erica.laird@dss.ca.gov
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Based on observation and record review, the licensee did not comply with the section cited above, which poses a potential health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6