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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408190
Report Date: 10/25/2023
Date Signed: 10/25/2023 12:02:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/02/2023 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230802132928
FACILITY NAME:STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCAREFACILITY NUMBER:
045408190
ADMINISTRATOR:MILLER, HEATHERFACILITY TYPE:
850
ADDRESS:794 E 3RD AVETELEPHONE:
(619) 377-4444
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:65CENSUS: 26DATE:
10/25/2023
UNANNOUNCEDTIME BEGAN:
10:24 AM
MET WITH:Christine McAdams, facility administratorTIME COMPLETED:
12:10 PM
ALLEGATION(S):
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Staff shared child's pictures online without parent's consent.
INVESTIGATION FINDINGS:
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On 10/25/23 @ 10:25am Licensing Program Analyst (LPA) E. Laird conducted an unannounced visit for the purpose of delivering complaint findings.

On 8/7/23 @ 10:15am Licensing Program Analyst (LPA) E. Laird conducted an unannounced complaint inspection. LPA E. Laird met with facility director Christine McAdams. It is alleged staff shared child's pictures online without parent's consent. LPA Laird conducted 1 staff interview and obtained facility roster, incident reports, permission slips for photo release, and requested video footage and correspondence records. LPA E.

report continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20230802132928
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCARE
FACILITY NUMBER: 045408190
VISIT DATE: 10/25/2023
NARRATIVE
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On 8/7/23 LPA E. Laird conducted an interview at the facility with facility administrator Christine McAdams. Christine stated she did know of an incident involving a child's photos being released on social media without parental consent. Christine acknowledged the parent had signed a media release form opting out of having photos of their child posted.

On 9/26/23 LPA E. Laird conducted a telephone interview with a parent (P1). P1 stated their child had photos and videos uploaded on several social media sites despite having a media release form on file which specifically stated the child was not to have photos or videos posted. P1 stated there is a current restraining order in place protecting their child and posting pictures and videos places their child in danger.

On 10/13/23 LPA E. Laird conducted a telephone interview with Staff 1 (S1). S1 stated they were unaware of any restrictions regarding posting pictures or videos of children in care. S1 stated they did not know about the parental consent forms for media release. S1 stated there was a time when they observed a parent taking pictures of C1 and brought it up to Christine because they felt it was inappropriate for a parent to take photos of another person's child without permission. S1 stated all photos and video taken are uploaded by the facility owner, not by staff.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted.

A Notice of Site Visit was provided and shall remain posted for 30 days.



SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/02/2023 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230802132928

FACILITY NAME:STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCAREFACILITY NUMBER:
045408190
ADMINISTRATOR:MILLER, HEATHERFACILITY TYPE:
850
ADDRESS:794 E 3RD AVETELEPHONE:
(619) 377-4444
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:65CENSUS: 26DATE:
10/25/2023
UNANNOUNCEDTIME BEGAN:
10:24 AM
MET WITH:Christine McAdams, facility administratorTIME COMPLETED:
12:10 PM
ALLEGATION(S):
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Staff did not provide adequate supervision to child in care.
INVESTIGATION FINDINGS:
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On 10/25/23 @ 10:25am Licensing Program Analyst (LPA) E. Laird conducted an unannounced visit for the purpose of delivering complaint findings.

On 8/7/23 @ 10:15am Licensing Program Analyst (LPA) E. Laird conducted an unannounced complaint inspection. LPA E. Laird met with facility director Christine McAdams. It is alleged staff did not provide adequate supervision to child in care. LPA Laird conducted an interivew with facility administrator Christine McAdams and obtained facility roster, incident reports, and requested video footage and correspondence records. LPA E. took photos of a broken gate at the front entrance of the facility.

report continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 13-CC-20230802132928
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCARE
FACILITY NUMBER: 045408190
VISIT DATE: 10/25/2023
NARRATIVE
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On 9/21/23 LPA E. Laird conducted a follow-up interview at the facility with facility administrator Christine McAdams. Christine acknowledge a time when a child was left alone in the classroom. Christine stated staff often watch children use the restroom while standing at the entrance between the outside play area and the restroom. Christine stated S1 had notified her of an incident where a child who was using the restroom then went into the classroom to their cubby and the teacher noticed they were gone for an extended amount of time and called the child back. Christine stated the child was unattended in the classroom for that time.
Christine later stated the child was not in the restroom, the child was in the classroom and the staff was in the classroom on the other side of the wall.

On 10/13/23 LPA E. Laird conducted a telephone interview with S1. S1 stated they did know C1 but they were unaware of an incident where C1 was left alone in the classroom. S1 stated there was not an incident where they told the facility administrator that a child was left alone in the classroom.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

An exit interview was conducted with facility administrator Christine McAdams.

The Notice of Site Visit must be posted for 30 days.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 13-CC-20230802132928
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCARE
FACILITY NUMBER: 045408190
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/25/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/25/2023
Section Cited
CCR
101223(a)(2)
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(a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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Facility to conduct staff meeting to review personal rights regulations and media release procedures. Facility to provide agenda with attending staff signatures to CCL by 11/25/23.
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This requirement was not met as evidence by: The faciltiy posted pictures and videos of a child without parental consent which poses a potential safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5