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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408190
Report Date: 11/07/2024
Date Signed: 11/07/2024 03:01:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2024 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240916161819
FACILITY NAME:STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCAREFACILITY NUMBER:
045408190
ADMINISTRATOR:ELIZABETH GIVENSFACILITY TYPE:
850
ADDRESS:794 E 3RD AVETELEPHONE:
(530) 895-8793
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:65CENSUS: 10DATE:
11/07/2024
UNANNOUNCEDTIME BEGAN:
02:02 PM
MET WITH:Elizabeth Givens, DirectorTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff handled child in a rough manner
INVESTIGATION FINDINGS:
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On 11/7/24 @ 2:02pm, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with facility director, Elizabeth Givens. It was alleged that staff (S1) handled a child (C1) in a rough manner, specifically that S1 held C1 down with their leg.

On 9/19/24 @ 2:45pm LPA Laird conducted an interview at the facility with director Elizabeth Givens. Elizabeth stated she was aware of the allegation and stated it stemmed from an incident that occurred the week before. Elizabeth denied staff held a child down with their leg. Elizabeth stated staff were trying to de-escalate a child who was having a hard time transitioning. Elizabeth stated the staff placed a leg over the child to stop the child from kicking them, but did not apply body weight to the child.

report continued on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20240916161819
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCARE
FACILITY NUMBER: 045408190
VISIT DATE: 11/07/2024
NARRATIVE
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On 9/19/24 and 11/4/24 LPA E. Laird conducted three staff interviews (S2-S4). One staff interviewed stated they were present during the incident and did not observe S1 restraining C1. One staff stated they observed S1 isolate C1 from other children while they were experiencing a "big behavior". Staff stated S1 was gentle with C1 and never placed their body weight on C1. Two of the staff interviewed stated they did not witness the incident. Both staff stated they had never seen S1 handle a child in a rough manner.

On 9/19/24 LPA Laird observed video footage from the classroom where the incident occurred. The area where the incident occurred was not visible due to shelving units which blocked visibility.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the director, Elizabeth Givens. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2