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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408190
Report Date: 03/27/2025
Date Signed: 03/27/2025 05:45:22 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2025 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250327091854
FACILITY NAME:STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCAREFACILITY NUMBER:
045408190
ADMINISTRATOR:ELIZABETH GIVENSFACILITY TYPE:
850
ADDRESS:794 E 3RD AVETELEPHONE:
(530) 895-8793
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:65CENSUS: 7DATE:
03/27/2025
UNANNOUNCEDTIME BEGAN:
03:24 PM
MET WITH:Elizabeth Givens, DirectorTIME COMPLETED:
06:01 PM
ALLEGATION(S):
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Staff did not prevent day care children from wandering from facility
INVESTIGATION FINDINGS:
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On 3/27/25 at 3:24pm, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with facility director, Elizabeth Givens. It was alleged that staff did not prevent day care children from wandering from facility, specifically two children (C1, C2) walked away from the facility and were unsupervised for approximately 5 minutes.

On 3/27/25 LPA Laird conducted an interview with facility director Elizabeth Givens. Elizabeth acknowledged the allegation and stated two children (C1, C2) wandered away from the play ground and were found across the street by another adult. Elizabeth stated the two children eloped through a side gate off of the outdoor playground. Elizabeth stated staff did not witness the children leave the yard and were notified of the children missing my a concerned citizen. Elizabeth stated she and another staff (S2) retreieved C1 and C2 who were returned to the center unharmed. Elizabeth stated all parents and licensing were notified as of today.

report continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 13-CC-20250327091854
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCARE
FACILITY NUMBER: 045408190
VISIT DATE: 03/27/2025
NARRATIVE
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On 3/27/25, LPA Laird conducted one staff interview (S1). S1 acknowledged the allegation, stating two children (C1 and C2) left the facility playground through a side gate. S1 stated they did not witness the children leave the playground due to assisting another child who had been injured.

On 3/27/25 LPA Laird conducted a telephone interview with a witness (W1). W1 stated they were driving down Sherman Ave. when they observed two children (C1, C2) running down the road towards East 1st Ave. W1 stated they pulled over, took the kids by the hands while another witness (W2) called the police. W1 stated the children were turned over to the director of the facility after approximately 5 minutes.

On 3/27/25 LPA Laird conducted an inspection of the facility. LPA Laird took 18 photos. LPA Laird observed approximately 8 minutes of video footage depicting the incident. Video depicts C1 and C2 exit the playground through a side gate and run into the parking lot, cross the street and down the sidewalk along Sherman Ave. Based on camera footage, C1 and C2 were outside of the facility for approximately 5 minutes.

Based on interviews and video footage, LPA Laird determined there was sufficient evidence to suggest the allegations were true.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.


report continued on 9099C
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 13-CC-20250327091854
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCARE
FACILITY NUMBER: 045408190
VISIT DATE: 03/27/2025
NARRATIVE
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LPA Erica Laird informed director Elizabeth Givens that this report dated 3/27/25 documents 1 Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.


Also, LPA Erica Laird informed facility director Elizabeth Givens to provide a copy of this licensing report dated 3/27/25 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with director Elizabeth Givens. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 13-CC-20250327091854
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCARE
FACILITY NUMBER: 045408190
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/27/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/27/2025
Section Cited
HSC
1596.99(c)(3)(c)
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The department shall assess an immediate civil penalty of five hundred dollars ($500) per violation and one hundred dollars ($100) for each day the violation continues after citation, for any of the following serious violations:(3) Absence of supervision, including, but not limited to, a child left unattended, and supervision of a child by a person under 18 years of age This requirement was not met as evidence by:
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The licensee has locked the side entrance gate and will be speaking to the fire marshall for guidlines. Licensee to hold an all staff meeting to discuss active supervision and safety measures. Meeting agenda and staff attendance sheet to be submitted to CCL by 4/18/25. erica.laird@dss.ca.gov
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Based on interview and video observation, the licensee did not comply with the section cited above which poses an immediate safety or personal rights risk to children in care.
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https://ccld.childcarevideos.org/child-care-center-operators/supervising-children-in-child-care-centers
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6