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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408302
Report Date: 09/21/2023
Date Signed: 09/22/2023 08:33:29 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/20/2023 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230920162142
FACILITY NAME:ENCHANTED PLAY PRESCHOOL CENTER LLCFACILITY NUMBER:
045408302
ADMINISTRATOR:ALIOTO, DENISEFACILITY TYPE:
850
ADDRESS:120 MISSION RANCH BLVDTELEPHONE:
(530) 715-0436
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:75CENSUS: 35DATE:
09/21/2023
UNANNOUNCEDTIME BEGAN:
10:36 AM
MET WITH:Denise Alioto, LicenseeTIME COMPLETED:
11:37 AM
ALLEGATION(S):
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Facility doesn’t have a working telephone on the premises
INVESTIGATION FINDINGS:
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On 9/21/23 Licensing Program Analyst (LPA) E. Laird made an unannounced complaint inspection. It is alleged facility does not have a working telephone on the premises.

On 9/20/23 @ 3:55pm LPA E. Laird called the number listed on the facility license. The phone went directly to facility director Denise Alioto. Denise stated this is the phone number for the other facility and all calls are forwarded to her. Denise stated the other number reflected is her personal cell phone number. Denise stated the facility just got their phone hooked up today, 9/20/23, and provided the new phone number to LPA E. Laird. Denise stated new enrollees are given all phone numbers to include the other facility number, her personal cell phone number, and the use of the Pro-Care app. which allows parents immediate access to teachers and herself. Denise admitted there was not a phone designated for this center until yesterday 9/20/23.

report continued on 9099-C (this report was amended to reflect "LIC 9099-C")
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20230920162142
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: ENCHANTED PLAY PRESCHOOL CENTER LLC
FACILITY NUMBER: 045408302
VISIT DATE: 09/21/2023
NARRATIVE
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Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 13-CC-20230920162142
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: ENCHANTED PLAY PRESCHOOL CENTER LLC
FACILITY NUMBER: 045408302
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/21/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/21/2023
Section Cited
CCR
101224
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101224 (a) All child care centers shall have working telephone service on the premises.

NOTE: Authority cited: Section 1596.81, Health and Safety Code. Reference: Sections 1596.72, 1596.73 and 1596.81, Health and Safety Code.

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Licensee has had a permanent phone installed at the facility as of 9/20/23. Licensee to read regulation and submit a written acknowledgment to CCL by 10/21/23.
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This regulation was net met as evidence by: Licensee did not have phone service specifically for the center, which poses a potential risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3