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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408438
Report Date: 08/28/2025
Date Signed: 08/28/2025 03:59:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2025 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250804093605

FACILITY NAME:STORYBOOK SCHOOLHOUSEFACILITY NUMBER:
045408438
ADMINISTRATOR:GIVENS, ELIZABETHFACILITY TYPE:
860
ADDRESS:794 E 3RD AVETELEPHONE:
(530) 895-8793
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:128CENSUS: 40DATE:
08/28/2025
UNANNOUNCEDTIME BEGAN:
03:28 PM
MET WITH:Elizabeth Givens, DirectorTIME COMPLETED:
04:14 PM
ALLEGATION(S):
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Staff handled child in a rough manner
INVESTIGATION FINDINGS:
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On 8/5/25 @ 8:56am, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with facility director, Elizabeth Givens. It was alleged that staff handled a child in a rough manner, specifically that staff grabbed a childs face.

On 8/5/25 LPA Laird conducted an interview at the facility with facility director Elizabeth Givens. Elizabeth denied the allegtion stating she has not observed or heard of staff handling children roughly. Elizabeth denied she ever grabbed a child's face. Elizabeth stated she did place her hands on a child's face to turn them towards her, but she did not grab her face hard or in an agressive manner.

report continued on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 13-CC-20250804093605
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STORYBOOK SCHOOLHOUSE
FACILITY NUMBER: 045408438
VISIT DATE: 08/28/2025
NARRATIVE
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On 8/18/25 and 8/20/25 LPA Laird conducted interviews with 5 staff (S1-S5). One staff stated they had observed staff handle children roughly. Four staff denied handling children roughly. Four staff denied ever seeing staff handle children roughly.

On 8/20/25 LPA Laird conducted two parent interviews (P1-P2). Both parents interviewed denied having knowledge of staff handling children roughly. Both parents denied seeing staff handle children roughly.

On 8/25/25 LPA Laird conducted 4 child interviews (C1-C4). All children denied staff handle children roughly. All children denied observing staff handle children roughly.

On 8/5/25, 8/25/25 and 8/28/25 LPA Laird conducted an inspection of the facility. LPA Laird observed staff interacting with the children in a professional manner.

Based on interviews and observations LPA Laird determined there was not sufficient evidence at this time to suggest the allegation occurred.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with facility director, Elizabeth Givens. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4