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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408438
Report Date: 09/18/2025
Date Signed: 09/18/2025 01:01:13 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2025 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250801155652

FACILITY NAME:STORYBOOK SCHOOLHOUSEFACILITY NUMBER:
045408438
ADMINISTRATOR:GIVENS, ELIZABETHFACILITY TYPE:
860
ADDRESS:794 E 3RD AVETELEPHONE:
(530) 895-8793
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:128CENSUS: 25DATE:
09/18/2025
UNANNOUNCEDTIME BEGAN:
10:24 AM
MET WITH:Elizabeth Givens, DirectorTIME COMPLETED:
12:17 PM
ALLEGATION(S):
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Staff yells at daycare children.
INVESTIGATION FINDINGS:
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On 9/18/25 @ 10:24am, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with facility director Elizabeth Givens. It was alleged that staff yell at daycare children.

On 8/5/25 LPA Laird conducted an interview with Elizabeth Givens. Elizabeth denied the allegations stating staff do not yell at children. Elizabeth stated she had a parent come to her with complaints about a staff (S5) yelling at her child (C5). Elizabeth stated no other staff or parents have come to her with concerns.

report continued on 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 13-CC-20250801155652
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STORYBOOK SCHOOLHOUSE
FACILITY NUMBER: 045408438
VISIT DATE: 09/18/2025
NARRATIVE
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On 8/18/25 and 8/20/25 Licensing Program Analyst (LPA) Erica Laird conducted interviews with five staff (S1-S5). One staff interviewed stated they had heard staff yell at the children in care. Two staff stated they have heard staff use a loud voice, but not in a way that was threatening or intimidating.

On 8/20/25 LPA Laird conducted interviews with two parents (P1-P2). Both parents interviewed stated they had not heard staff yell at children in care.

On 8/25/25 and 9/10/25 LPA Laird conducted interviews with five children (C1-C5). Four of the children stated they have heard staff yell at the children. Three children stated the staff have yelled at them and have made them feel sad and/or mad.

On 8/5/25, 8/25/25, 8/28/25, and 9/18/25 LPA Laird conducted an inspection of the facility. During inspections on 8/25/25 and 8/28/25 LPA Laird heard staff speaking to children in a loud tone. LPA Laird did not observe the staff using intimidating or threatening statements.

Based on the interviews of three children stating staff have yelled causing them to feel sad or mad and one staff stating they have heard staff yelling at children, LPA Laird has determined there is sufficient evidence to suggest the allegation occurred which is a violation of children's personal rights.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the facility director, Elizabeth Givens . Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 13-CC-20250801155652
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: STORYBOOK SCHOOLHOUSE
FACILITY NUMBER: 045408438
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/17/2025
Section Cited
CCR
101223(a)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...
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Licensee shall condcut and all staff meeting to discuss personal rights. Meeting agenda and staff roster to be sent to CCL by 10/17/25. erica.laird@dss.ca.gov
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Based on interviews, the licensee did not comply with the section cited above for 3 out of 4 children (C1, C2, C5), which poses a potential health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6