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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408438
Report Date: 12/05/2025
Date Signed: 12/05/2025 02:33:33 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2025 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250912163513
FACILITY NAME:STORYBOOK SCHOOLHOUSEFACILITY NUMBER:
045408438
ADMINISTRATOR:GIVENS, ELIZABETHFACILITY TYPE:
860
ADDRESS:794 E 3RD AVETELEPHONE:
(530) 895-8793
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:128CENSUS: 26DATE:
12/05/2025
UNANNOUNCEDTIME BEGAN:
01:39 PM
MET WITH:Elizabeth Givens, DirectorTIME COMPLETED:
02:50 PM
ALLEGATION(S):
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Inappropriate Discipline
INVESTIGATION FINDINGS:
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On 12/05/25 @ 1:39pm, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with director, Elizabeth Givens. It was alleged that staff are administering inappropriate discipline, specifically staff (S1) are having children sit on timeout for 15-30 minutes and face a wall.

On 9/18/25 @ 1:11pm LPA Laird conducted an interview with director Elizabeth Givens. Elizabeth denied having knowledge of children sitting on time out for 15-30 minutes. Elizabeth stated she has not observed children facing a wall while on timeout. Elizabeth stated she frequently goes into the classroom and she has never seen children facing a wall on timeout.

On 11/18/25 @ 3:45pm LPA Laird conducted an interview with director Elizabeth Givens. Elizabeth stated S1 was no longer working at the facility. Elizabeth stated they had held a meeting with staff regarding appropriate discipline.

report continued on 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20250912163513
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STORYBOOK SCHOOLHOUSE
FACILITY NUMBER: 045408438
VISIT DATE: 12/05/2025
NARRATIVE
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On 8/25/25 LPA Laird conducted interviews with three children (C1-C3). All children interviewed stated they were made to sit on timeout for 15-30 minutes. Two children interviewed stated they had to face the wall while on timeout. All children interviewed stated S1 was the teacher who made them sit on time out for a long time and who made them face the wall.

On 11/18/25 LPA Laird conducted interviews with two staff (S2-S3). Of the staff interviewed, one staff stated S1's discipline towards some of the children was "out of line". One staff interviewed stated S1 seemed to target certain children.

On 9/18/25, 11/18/25, and 12/5/25 LPA Laird conducted an inspection of the facility. LPA Laird observed staff interacting with children in a positive manner.

Based on children and staff interviews, LPA Laird determined there is sufficient evidence to suggest the allegations have merit.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Erica Laird informed director that this report dated 12/5/25 documents 1 Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Erica Laird informed director Elizabeth Givens to provide a copy of this licensing report dated 12/5/25 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the facility director, Elizabeth Givens . Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20250912163513
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: STORYBOOK SCHOOLHOUSE
FACILITY NUMBER: 045408438
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/08/2025
Section Cited
CCR
101223(a)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...
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S1 is no longer working at the facility. Licensee to submit copies of LIC9224 to CCL by COB 12/08/25. Licensee to ensure all staff are trained in personal rights and appropriate discipline.

erica.laird@dss.ca.gov
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Based on interviews, the licensee did not comply with the section cited above for 3 out of 3 children (C1, C2, C3), which poses an immediate health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2025
LIC9099 (FAS) - (06/04)
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