<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408438
Report Date: 05/01/2026
Date Signed: 05/01/2026 12:51:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/01/2026 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20260401131219
FACILITY NAME:STORYBOOK SCHOOLHOUSEFACILITY NUMBER:
045408438
ADMINISTRATOR:GIVENS, ELIZABETHFACILITY TYPE:
860
ADDRESS:794 E 3RD AVETELEPHONE:
(530) 895-8793
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:128CENSUS: 23DATE:
05/01/2026
UNANNOUNCEDTIME BEGAN:
11:44 AM
MET WITH:Pengshang "Emma" Ouyang, Acting DirectorTIME COMPLETED:
12:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yell at children in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 5/1/26 @ 11:44am, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with facility representative, Pengshang "Emma" Ouyang. It was alleged that staff yell at daycare children, specifically that staff (S1) yelled at children in care.

Emma O was interviewed on 4/10/26 @ 1:40pm. Emma denied the allegation stating she has never heard staff yell at children in care. Emma stated she has never heard S1 yell at children. Emma stated all of the children love S1 and are always asking S1 to play with them.

On 4/10/26 and 5/1/26 LPA Laird toured the facility. LPA Laird observed S1 interacting with children in care. LPA Laird observed S1 actively engaging with the children. LPA Laird observed positive interactions between S1 and the children in care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 05/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20260401131219
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STORYBOOK SCHOOLHOUSE
FACILITY NUMBER: 045408438
VISIT DATE: 05/01/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 4/22/26 LPA Laird conducted interviews with 4 parents (P1-P4). One parent interviewed stated they have heard staff yell at children. One parent interviewed stated their child does not like going to daycare and says S1 is rude but they have never observed staff yelling at children in care. Two parents stated they have never witnessed staff yelling at children in care.

On 4/10/26 LPA Laird conducted interviews with 5 children (C1-C5). All children interviewed stated S1 does not yell at children. Two children interviewed stated S1 will raise their voice if kids aren't listening, but it's like a teacher, not to be mean.

On 4/10/26 LPA Laird conducted interviews with 3 staff (S1-S3). All staff denied the allegation stating staff do not yell at children in care. S1 stated there was a day when they raised their voice because some of the children were not listening and they had been told the same thing several times. S1 stated they did not yell at the children, but they did raise their voice. Two staff stated they have never heard staff yell at children in care and they have never heard S1 yell at children in care. All staff stated sometimes they have to raise their voices to get children's attention, but not to be mean or intimidate the kids.

Based on interviews conducted LPA Laird determined there is insufficient evidence at this time to prove the allegation occurred.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with acting director, Pengshang "Emma" Ouyang. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 05/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4