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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 065402558
Report Date: 03/19/2021
Date Signed: 04/01/2021 04:17:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/06/2020 and conducted by Evaluator Laura Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20201006141834
FACILITY NAME:WILLIAMS CHILDREN'S CENTERFACILITY NUMBER:
065402558
ADMINISTRATOR:GARZA, ANAFACILITY TYPE:
850
ADDRESS:501 THEATER DRIVETELEPHONE:
(530) 473-2246
CITY:WILLIAMSSTATE: CAZIP CODE:
95987
CAPACITY:46CENSUS: 10DATE:
03/19/2021
ANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Cesilee Godinez, Area ManagerTIME COMPLETED:
10:35 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Child handled in a rough manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 3/19/2021 at 10:20am, Licensing Program Analyst (LPA) Laura Chavez met with Area Manager Cesilee Godinez to deliver complaint findings, the meeting was conducted via tele-inspection due to the current State of Emergency caused by COVID-19. It was alleged that a child was handled in a rough manner, specifically that Staff #1 and Staff #2 were observed holding Child #1 tightly by the shoulders leaving red marks. Division Director Donyale Miller, whom was interviewed on 10/15/2020 at 2:20pm denied the allegation and stated that no reported incidents of any child being handled in a rough manner have been received. LPA conducted additional interviews with nine staff on 10/15/2020, 2/17/2021 and 2/22/2021 and three children on 2/22/2021. Staff #1 and #2 denied handling Child #1 in a rough manner and stated that soft hands are used on any child in need of redirection. Staff #3 - #9 denied witnessing or learning of any child being handled in a rough manner. Children #2, #3 and #4 denied seeing Child #1 having been handled in a rough manner.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. Appeal rights were provided and exit interview conducted.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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