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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 065403846
Report Date: 03/19/2021
Date Signed: 03/22/2021 03:01:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/26/2020 and conducted by Evaluator Laura Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20200826085502
FACILITY NAME:ARBUCKLE CHILDREN'S CENTERFACILITY NUMBER:
065403846
ADMINISTRATOR:MARKSS, VICKIFACILITY TYPE:
850
ADDRESS:940 WILDWOOD ROADTELEPHONE:
(530) 458-0300
CITY:ARBUCKLESTATE: CAZIP CODE:
95912
CAPACITY:24CENSUS: 9DATE:
03/19/2021
ANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Cesilee GodinezTIME COMPLETED:
10:20 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handling child roughly.

Staff failed to report abuse of child.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 3/19/2021 at 10:015am, Licensing Program Analyst (LPA) Laura Chavez met with Area Manager Cesilee Godinez to deliver complaint findings, the meeting was conducted via tele-inspection due to the current State of Emergency caused by COVID-19. It was alleged that a staff handled a child roughly, specifically that Staff #1 pinched and grabbed Child #1. It was also alleged that staff failed to report abuse of a child, specifically that staff failed to report Child #1 having been pinched and grabbed. Area Manager, whom was interviewed on 9/9/2020 at 3:30pm denied the allegations and stated that incidents of a staff handling a child roughly have not been received. Area Manager stated that any reportable abuse of a child is reported as required. Area Manager said internal investigations are done on these types of incidents as well as reporting them to Licensing. LPA conducted additional interviews with three staff on 2/17/2021 and four children on 2/22/2021. Staff denied witnessing or learning of any child being handled roughly or of staff failing to report abuse of a child. The four children interviewed denied seeing any child being handled in a rough manner. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. Appeal rights were provided and exit interview conducted.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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