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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 070207103
Report Date: 03/13/2025
Date Signed: 03/13/2025 03:34:52 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2025 and conducted by Evaluator Kareeca Sykes
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250224150332
FACILITY NAME:YWCA OF CONTRA COSTA - BAY POINTFACILITY NUMBER:
070207103
ADMINISTRATOR:ALMA QUINTANILLAFACILITY TYPE:
850
ADDRESS:225 PACIFICA AVENUETELEPHONE:
(925) 839-3156
CITY:BAY POINTSTATE: CAZIP CODE:
94565
CAPACITY:71CENSUS: 34DATE:
03/13/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Jada CampbellTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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Staff did not keep the facility free from rodents
INVESTIGATION FINDINGS:
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On 03/13/2025 at 1PM Licensing Program Analysts (LPA's) Kareeca "Reeca" Sykes and Ashley Hollinger conducted an Unannounced Subsequent Complaint Investigation at YWCA OF CONTRA COSTA - BAY POINT. LPA's met with Site Supervisor Jada Campbell and explained purpose of the investigation. Findings for the above allegation was delivered during the inspection. During today's visit LPA's observed 34 children in two (2) classrooms with four (4) staff.
Complainant alleges that staff did not keep the facility free from rodents. During the course of the investigation, LPA's inspected the facility, reviewed records and conducted interviews.
It was determined that the facility does have rodents in the kitchen/office area. Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.
Exit interview was conducted with Site Supervisor Jada Campbell. Appeal rights were provided.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECTIVE DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2025 and conducted by Evaluator Kareeca Sykes
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250224150332

FACILITY NAME:YWCA OF CONTRA COSTA - BAY POINTFACILITY NUMBER:
070207103
ADMINISTRATOR:ALMA QUINTANILLAFACILITY TYPE:
850
ADDRESS:225 PACIFICA AVENUETELEPHONE:
(925) 839-3156
CITY:BAY POINTSTATE: CAZIP CODE:
94565
CAPACITY:49CENSUS: 34DATE:
03/13/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Jada CampbellTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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9
Staff are operating out of ratio
INVESTIGATION FINDINGS:
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On 03/13/2025 at 1PM Licensing Program Analysts (LPA's) Kareeca "Reeca" Sykes and Ashley Hollinger conducted an Unannounced Subsequent Complaint Investigation at YWCA OF CONTRA COSTA - BAY POINT. LPA's met with Site Supervisor Jada Campbell and explained purpose of visit. Findings for the above allegation was delivered during the inspection. During today's visit LPA's observed 34 children in two (2) classrooms with four (4) staff.
Complainant alleges that staff are operating out of ratio During the course of the investigation, LPA's inspected the facility, reviewed records and conducted interviews.
It was determined that the facility was operating out of ratio on multple occasions. Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.
Exit interview was conducted with Jada Campbell. Appeal rights were provided.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECTIVE DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 02-CC-20250224150332
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: YWCA OF CONTRA COSTA - BAY POINT
FACILITY NUMBER: 070207103
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/28/2025
Section Cited
CCR
101216.3(b)(1)
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Teacher-Child Ratio A ratio of one fully qualified teacher (as specified in Section 101216.1(c)) and one aide for every 18 children in attendance in a preschool program is allowed when the aide meets the qualifications specified in Section 101216.2(d).
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By COB 03/28/2025, Site Supervisor stated they will submit a written statement to LPA explaining how the facility will remain in complaince. Failure to correct will result in a $100 per day civil penalty until corrected.
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Based on interviews, the licensee did not comply with the section cited above when the facility was not operating in ratio which poses an potential risk to the health, safety or personal rights of children in care.
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Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 02-CC-20250224150332
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: YWCA OF CONTRA COSTA - BAY POINT
FACILITY NUMBER: 070207103
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/28/2025
Section Cited
CCR
101238(a)(1)
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Childcare center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employers...The licensee shall take measures to keep the center free of .... rodents.This requirement has not been met as evidenced by:
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By COB 03/28/2025, Site Supervisor stated they will submit a written statement to LPA explaining how the facility will remain in complaince. Failure to correct will result in a $100 per day civil penalty until corrected.
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 Based on observation, the licensee did not comply with the section cited above when LPA observed mice dropping in the kitchen area of the facility which poses an potential risk to the health, safety or personal rights of children in care.
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Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4