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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 070215131
Report Date: 05/28/2025
Date Signed: 05/28/2025 04:06:41 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/25/2025 and conducted by Evaluator Indira Loza
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250225090525
FACILITY NAME:LA PETITE ACADEMY, INC.FACILITY NUMBER:
070215131
ADMINISTRATOR:RAGLER, CYNTERIAFACILITY TYPE:
850
ADDRESS:3891 LAKESIDE DRIVETELEPHONE:
(510) 222-3070
CITY:RICHMONDSTATE: CAZIP CODE:
94806
CAPACITY:84CENSUS: 64DATE:
05/28/2025
UNANNOUNCEDTIME BEGAN:
02:44 PM
MET WITH:Cynteria RaglerTIME COMPLETED:
04:21 PM
ALLEGATION(S):
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Staff yells at children
Child hair is being pulled and being hit
INVESTIGATION FINDINGS:
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On 5/28/25 at 2:44pm, Licensing Program Analysts (LPAs) Indira Loza and Catherine Fernandes arrived unannounced to deliver the findings to the above allegations. LPAs met with Director Cynteria Ragler. Present in care were 64 children with an additional 11 staff members. During the course of the investigations LPA Loza conducted interviews, reviewed center documents, and observed the classroom.

Based on interviews and provided pictures, the children in care have been observed hitting and pulling each other's hair. Interviews also indicated that staff have been yelling or raising their voices to the children in care. The preponderance of evidence standard has been met, therefore the allegation is SUBSTANTIATED. Title 22, California Code of Regulations 101223(a)(1) is being cited on the attached LIC 9099 D.

Exit Interview conducted.
Report and Appeal Rights provided to Director Cynteria Ragler.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20250225090525
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: LA PETITE ACADEMY, INC.
FACILITY NUMBER: 070215131
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
06/20/2025
Section Cited
CCR
101223(a)(1)
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Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To be accorded dignity in his/her personal relationships with staff and other persons. This requirement has not been met as evidenced by:
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The center shall come up with a form to assess and conduct a needs and service audit to ensure all children's needs are being met which can mean hiring more staff or reducing class sizes. Center will also conduct a 3rd party training on personal rights for all staff members. Then the center will send the
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Based on interviews staff have been observed yelling at children in care and children have been observed to be hitting and pulling hair. This poses a potential risk to the health, safety, and personal rights of children in care.
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the 3rd party vendor information, the date of the scheduled training, and the needs and service form to CCL by POC date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2