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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 070215131
Report Date: 09/16/2025
Date Signed: 09/16/2025 04:44:10 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2025 and conducted by Evaluator Indira Loza
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250606155404
FACILITY NAME:LA PETITE ACADEMY, INC.FACILITY NUMBER:
070215131
ADMINISTRATOR:RAGLER, CYNTERIAFACILITY TYPE:
850
ADDRESS:3891 LAKESIDE DRIVETELEPHONE:
(510) 222-3070
CITY:RICHMONDSTATE: CAZIP CODE:
94806
CAPACITY:84CENSUS: 55DATE:
09/16/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Cynteria RaglerTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Child received multiple injuries
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 16, 2025 Licensing Program Analyst (LPA) Indira Loza arrived at the facility to conduct the complaint investigation for the above allegation. Present during today's visit were 55 preschoolers and 6 fingerprint cleared staff. LPA toured the center for a Health and Safety check.

During the course of the investigation LPA conducted staff, parent, and children interviews, obtained documents pertaining to the complaint allegation, and reviewed children files. Based on records reviewed, it was determined that there were children who received multiple bite injuries from other children in the classroom. The preponderance of evidence standard has been met, therefore the allegation is SUBSTANTIATED. Title 22, California Code of Regulations 101223(a)(1) is being cited on the attached LIC 9099-D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2025 and conducted by Evaluator Indira Loza
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250606155404

FACILITY NAME:LA PETITE ACADEMY, INC.FACILITY NUMBER:
070215131
ADMINISTRATOR:RAGLER, CYNTERIAFACILITY TYPE:
850
ADDRESS:3891 LAKESIDE DRIVETELEPHONE:
(510) 222-3070
CITY:RICHMONDSTATE: CAZIP CODE:
94806
CAPACITY:84CENSUS: 55DATE:
09/16/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Cynteria RaglerTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 16, 2025 Licensing Program Analyst (LPA) Indira Loza arrived at the facility to conduct the complaint investigation for the above allegation. Present during today's visit were 55 preschoolers and 6 fingerprint cleared staff. LPA toured the center for a Health and Safety check.

During the course of the investigation LPA conducted staff, parent, and children interviews, observed the facility, obtained documents pertaining to the complaint allegation, and reviewed children files. Based on observation, interviews conducted, and records reviewed, it has been determined that the facility has not been out of ratio. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2025 and conducted by Evaluator Indira Loza
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250606155404

FACILITY NAME:LA PETITE ACADEMY, INC.FACILITY NUMBER:
070215131
ADMINISTRATOR:RAGLER, CYNTERIAFACILITY TYPE:
850
ADDRESS:3891 LAKESIDE DRIVETELEPHONE:
(510) 222-3070
CITY:RICHMONDSTATE: CAZIP CODE:
94806
CAPACITY:84CENSUS: 55DATE:
09/16/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Cynteria RaglerTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not notify parents of injuries
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 16, 2025 Licensing Program Analyst (LPA) Indira Loza arrived at the facility to conduct the complaint investigation for the above allegation. Present during today's visit were 55 preschoolers and 6 fingerprint cleared staff. LPA toured the center for a Health and Safety check.

During the course of the investigation LPA conducted staff, parent, and children interviews, obtained documents pertaining to the complaint allegation, and reviewed children files. Records reviewed and interviews conducted show that the center notifies the parents of an injury in a timely manner, however there is conflicting information alleging that the school does not notify parents of an injury. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2025 and conducted by Evaluator Indira Loza
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250606155404

FACILITY NAME:LA PETITE ACADEMY, INC.FACILITY NUMBER:
070215131
ADMINISTRATOR:RAGLER, CYNTERIAFACILITY TYPE:
850
ADDRESS:3891 LAKESIDE DRIVETELEPHONE:
(510) 222-3070
CITY:RICHMONDSTATE: CAZIP CODE:
94806
CAPACITY:84CENSUS: 55DATE:
09/16/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Cynteria RaglerTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yell at children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 16, 2025 Licensing Program Analyst (LPA) Indira Loza arrived at the facility to conduct the complaint investigation for the above allegation. Present during today's visit were 55 preschoolers and 6 fingerprint cleared staff. LPA toured the center for a Health and Safety check.

During the course of the investigation LPA conducted staff, parent, and children interviews, obtained documents pertaining to the complaint allegation, and reviewed children files. Staff and parent interviews stated they have not heard any yelling from the staff and children interviews stated they have not been yelled at by the staff. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit Interview conducted.
Report and Appeal Rights provided to Director Cynteria Ragler.
Notice of Site Visit provided and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 02-CC-20250606155404
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: LA PETITE ACADEMY, INC.
FACILITY NUMBER: 070215131
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/16/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/10/2025
Section Cited
CCR
101223(a)(1)
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3
4
5
6
7
Personal Rights: (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement was not met as evidenced by:
1
2
3
4
5
6
7
The Director shall create a plan that includes the steps that will be taken to mitigate the biting. This plan shall be sent to the LPA no later than COB on 10/10/25.
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9
10
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12
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14
Based on records reviewed it was determined that there has been multiple instances of biting in the Early Preschool class. This poses a potential risk to the Health, Safety, and Personal Rights of chldren in care.
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9
10
11
12
13
14
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2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5