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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 070215131
Report Date: 12/17/2025
Date Signed: 12/17/2025 04:54:40 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2025 and conducted by Evaluator Indira Loza
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20251103085241
FACILITY NAME:LA PETITE ACADEMY, INC.FACILITY NUMBER:
070215131
ADMINISTRATOR:RAGLER, CYNTERIAFACILITY TYPE:
850
ADDRESS:3891 LAKESIDE DRIVETELEPHONE:
(510) 222-3070
CITY:RICHMONDSTATE: CAZIP CODE:
94806
CAPACITY:84CENSUS: 48DATE:
12/17/2025
UNANNOUNCEDTIME BEGAN:
09:07 AM
MET WITH:Cynteria RaglerTIME COMPLETED:
05:10 PM
ALLEGATION(S):
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Staff forcefully pushed child down during nap
INVESTIGATION FINDINGS:
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On December 17, 2025 at 9:07am, Licensing Program Analyst (LPA) Indira Loza met with Center Director Cynteria Ragler to continue the complaint investigation for the above allegation. Present in care were 48 preschoolers and 6 fingerprint cleared staff. LPA toured the center for a Health and Safety check.

During the course of the investigation LPA conducted interviews and reviewed center documents. Based on interviews conducted and records reviewed, it has been determined that staff have roughly handled a child in care during naptime. The preponderance of evidence standard has been met, therefore the allegation is SUBSTANTIATED. Title 22, California Code of Regulations 101223(a)(1) is being cited on the attached LIC 9099-D. Exit interview conducted. Report and appeal rights provided to Center Director Cynteria Ragler. Notice of Site Visit provided and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 02-CC-20251103085241
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: LA PETITE ACADEMY, INC.
FACILITY NUMBER: 070215131
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/16/2026
Section Cited
CCR
101223(a)(1)
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(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as
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The Center Director shall review the proper methods for handling children who do not want to sleep during nap time with all staff. Additionally, the Director shall send the LPA a letter from each staff detailing how to properly handle a
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evidenced by: Based on interviews and records reviewed it was determined that staff held down a child during naptime. This poses a potential risk to the health, safety, and personal rights of children in care.
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child who is unable to nap. The letters shall be submitted to the LPA no later than January 16, 2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
LIC9099 (FAS) - (06/04)
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