073400252-1-10-2025-02-CC-MMAR-DE8N5B-20250225090913

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 073400252
Report Date: 01/10/2025
Date Signed: 01/10/2025 03:54:06 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2024 and conducted by Evaluator Tasha Hackett-Alexander

COMPLAINT CONTROL NUMBER: 02-CC-20241205132432

FACILITY NAME:	CONTRA COSTA COUNTY CSB GEORGE MILLER CENTER		FACILITY NUMBER:	073400252
ADMINISTRATOR:	JENNIFER KIRBY		FACILITY TYPE:	850
ADDRESS:	3068 GRANT ST.		TELEPHONE:	(925) 646-5646
CITY:	CONCORD	STATE: CA	ZIP CODE:	94520
CAPACITY:	106	CENSUS: 48	DATE:	01/10/2025
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	ROSE ANN RAMIRO		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

PERSONAL RIGHTS- Staff yell at children in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On January 10, 2025 Licensing Program Analyst (LPA) Tasha Alexander met with Site Supervisor Rose Ann Ramiro for a follow up visit in regards to the above complaint allegation.

Upon arrival there are 48 preschool age children present along with 12 preschool staff. On this analyst's last visit, interviews were conducted with staff and a facility roster was received. Today interviews were completed.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with Site Supervisor Rose Ann Ramiro.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:	DATE: 01/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2024 and conducted by Evaluator Tasha Hackett-Alexander

COMPLAINT CONTROL NUMBER: 02-CC-20241205132432

FACILITY NAME:	CONTRA COSTA COUNTY CSB GEORGE MILLER CENTER		FACILITY NUMBER:	073400252
ADMINISTRATOR:	JENNIFER KIRBY		FACILITY TYPE:	850
ADDRESS:	3068 GRANT ST.		TELEPHONE:	(925) 646-5646
CITY:	CONCORD	STATE: CA	ZIP CODE:	94520
CAPACITY:	106	CENSUS: 48	DATE:	01/10/2025
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	ROSE ANN RAMIRO		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

PERSONAL RIGHTS-Staff enaged in altercations in front of children in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:	DATE: 01/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 4

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2024 and conducted by Evaluator Tasha Hackett-Alexander

COMPLAINT CONTROL NUMBER: 02-CC-20241205132432

FACILITY NAME:	CONTRA COSTA COUNTY CSB GEORGE MILLER CENTER		FACILITY NUMBER:	073400252
ADMINISTRATOR:	JENNIFER KIRBY		FACILITY TYPE:	850
ADDRESS:	3068 GRANT ST.		TELEPHONE:	(925) 646-5646
CITY:	CONCORD	STATE: CA	ZIP CODE:	94520
CAPACITY:	106	CENSUS: 48	DATE:	01/10/2025
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	ROSE ANN RAMIRO		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

SUPERVISION- Staff did not provide adequate supervision to children in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On January 10, 2025 Licensing Program Analyst (LPA) Tasha Alexander met with Site Supervisor Rose Ann Ramiro for a follow up visit in regards to the above complaint allegation.

Upon arrival there are 10 preschool age children present along with 5 preschool staff. On this analyst's last visit, interviews were conducted with staff and a facility roster was received. Today interviews were completed.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with Site Supervisor Rose Ann Ramiro.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:	DATE: 01/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 4