<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073400495
Report Date: 08/21/2025
Date Signed: 08/21/2025 03:41:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/20/2025 and conducted by Evaluator Cherie Acosta
COMPLAINT CONTROL NUMBER: 02-CC-20250620153742
FACILITY NAME:CONTRA COSTA CO. CHILD START - LOS NOGALES CENTERFACILITY NUMBER:
073400495
ADMINISTRATOR:KARLA VILLARPANDOFACILITY TYPE:
850
ADDRESS:321 ORCHARD DRIVETELEPHONE:
(925) 427-8531
CITY:BRENTWOODSTATE: CAZIP CODE:
94513
CAPACITY:40CENSUS: 7DATE:
08/21/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Karla VillarpandoTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff told parent how bad child was in front of child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Cherie Acosta conducted an unannounced visit regarding the above allegation. LPA met with Site Supervisor Karla Villarpando.

It was reported by another party that during pick up, the Site Supervisor informed a parent that their child was bad. It was also reported that this was done in front of the child in a loud tone. Site Supervisor denies telling a parent that their child was bad and also denies using a loud tone.
During the investigation LPA conducted interviews.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.

Notice of Site Visit was provided and must be posted for 30 days
Exit interview and report reviewed with Karla Villarpando.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Cherie Acosta
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 1