<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073401308
Report Date: 10/27/2025
Date Signed: 11/06/2025 10:52:40 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/16/2025 and conducted by Evaluator Karina Canela
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20251016125134
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
073401308
ADMINISTRATOR:PAMELA SOUZAFACILITY TYPE:
830
ADDRESS:4308 FOLSOM DRIVETELEPHONE:
(925) 754-3137
CITY:ANTIOCHSTATE: CAZIP CODE:
94531
CAPACITY:20CENSUS: 7DATE:
10/27/2025
UNANNOUNCEDTIME BEGAN:
12:24 PM
MET WITH:Shawn Powers, DirectorTIME COMPLETED:
01:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Physical Plant - Staff do not properly sanitize facility

INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
This is an amended report

Licensing Program Analyst (LPA) arrived unannounced at Kindercare Learning Center (Infant Component) for the purpose of delivering findings for a complaint investigation regarding the above allegation. LPA met with Director, Shawn Powers.

Present today were a total of 4 teachers (2 in each classroom), 2 infants, 5 toddlers, in a total of 2 classrooms. There are currently 14 children enrolled in the infant component.

Report continued on LIC9099-C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Karina Canela
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 02-CC-20251016125134
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073401308
VISIT DATE: 10/27/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 2
The following allegation were reported to The State of California Department of Social Services (CDSS), Community Care Licensing (CCL), Oakland Child Care Regional Office:
“Staff do not properly sanitize facility”
LPA investigated the above allegation. During the investigation LPA completed a physical plant inspection, conducted interviews with staff and parents. LPA made observations and requested copies of relevant documents.
It was reported Kindercare Learning Center had 2 or more confirmed cases Hand, Foot, and Mouth Disease (HFMD). Cases occurred on April,, June, July, October.
Facility did not seek guidance from local public health department, therefore did not sanitize properly and did only general cleaning.
Deficiency cited (see LIC 9099-D page) from the California Code of Regulations, Title 22, Division 12, Chapter 1. Failure to correct the deficiencies and/or repeat deficiencies within a 12 - month period may result in civil penalties. Appeal Rights Provided.
Exit interview conducted with Director Shawn Powers whose signature confirms receipt.
A notice of site visit was given and must remain posted for 30 consecutive days.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Karina Canela
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 02-CC-20251016125134
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073401308
VISIT DATE: 10/27/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Karina Canela
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 02-CC-20251016125134
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073401308
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/27/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
10/28/2025
Section Cited
CCR
101216(a)
1
2
3
4
5
6
7
101216 Personnel Requirements - (a) Child care center personnel shall be competent to provide the services necessary to meet the individual needs of children in care...This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director to submit their written detailed plan of how they will ensure the regulation 101216(a) through training refresher for Assistant Director and staff. Detailed written plan to be submitted to CCL by POC due date 10/28/2025
8
9
10
11
12
13
14
Based on interview and record review,
The facility failed to follow required procedures, such as Reporting Requirements and documentation, which staff are required to follow and have knowledge of. This is an immediate health, safety, and personal rights to children in care.
8
9
10
11
12
13
14
Type B
10/29/2025
Section Cited
CCR
101238(a)
1
2
3
4
5
6
7
101238 Buildings and Grounds: (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. ...This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director to submit their written detailed plan of how they will ensure future compliance with the regulation. Detailed written plan to be submitted to CCL by POC due date 10/29/2025
8
9
10
11
12
13
14
Based on interview and record review,
facility did not follow local health department guidance of disinfecting and sanitizating after Hand, Foot and Mouth cases. This is a potential health, safety, and personal rights to children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Karina Canela
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6