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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073401308
Report Date: 12/29/2025
Date Signed: 12/29/2025 12:50:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/19/2025 and conducted by Evaluator Mone Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20251219111651
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
073401308
ADMINISTRATOR:PAMELA SOUZAFACILITY TYPE:
830
ADDRESS:4308 FOLSOM DRIVETELEPHONE:
(925) 754-3137
CITY:ANTIOCHSTATE: CAZIP CODE:
94531
CAPACITY:20CENSUS: 1DATE:
12/29/2025
UNANNOUNCEDTIME BEGAN:
12:05 AM
MET WITH:Pamela SouzaTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Staff does not ensure day care child is placed on a mat during floor time.
INVESTIGATION FINDINGS:
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On 12/29/2025 at 12:05 PM Licensing Program Analysts (LPAs) Mone Flores and Kareeca "Reeca" Sykes conducted an Unannounced Subsequent Complaint Investigation at KinderCare Learning Center. LPAs met with the Assistant Director, Pamela Souza, and explained the purpose of today’s inspection. During the visit LPAs observed one (1) infant in care. The licensee stated that there are five (5) infant children enrolled at the facility. Complaintant alleges that "Staff does not ensure day care child is placed on a mat during floor time," which would violate the child's personal rights. The RP reported concerns that their infant was placed directly on the carpet and request that the infant be placed on a blanket/mat during tummy time. Regulations do not prohibit an infant from being placed on a blanket during awake supervised tummy time nor do they prohibit an infant from being placed directly on the floor during such activities. Based on observation and the statements obtained, there was insufficient evidence to indicate that placing the infant on the carpet was harmful or that the infant was exposed to unsafe conditions. Therefore, the allegation is UNSUBSTANTIATED meaning although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Mone Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 12/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 02-CC-20251219111651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073401308
VISIT DATE: 12/29/2025
NARRATIVE
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No Deficiency has been cited for this allegation. Exit interview conducted with Assistant Director, Pamela Souza. Appeal rights were provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Mone Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 12/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3