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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073401312
Report Date: 11/05/2024
Date Signed: 11/05/2024 12:44:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2024 and conducted by Evaluator Tasha Hackett-Alexander
COMPLAINT CONTROL NUMBER: 02-CC-20240926155206

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
073401312
ADMINISTRATOR:ZIMMERMAN, PAULAFACILITY TYPE:
850
ADDRESS:150 EAST LELAND ROADTELEPHONE:
(925) 432-8800
CITY:PITTSBURGSTATE: CAZIP CODE:
94565
CAPACITY:94CENSUS: 53DATE:
11/05/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:JULIANNA O'DAYTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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PERSONAL RIGHTS- Staff yell at children
INVESTIGATION FINDINGS:
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On November 5, 2024, Licensing Program Analyst (LPA) Tasha Alexander met with the center's assistant director Julianna O'day for a follow up visit to discuss the above complaint allegation.

Upon arrival there are 53 preschool age children present along with 7 preschool staff. On this analyst's last viist, an interview was conducted with the director, a tour of the preschool classrooms and playgrounds were conducted and a preschool facility roster was requested and receieved. Today, observered outdoor play was observered. During today's observation a staff member was heard yelling at children in care in an inappropriate manner.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, are being cited on the attached LIC. 9099D.
This LIC 9224 was given and discussed. A copy of this report must be given to each day care child's parent by the next business day. A copy must be given to any newly enrolled child's parent for up to one year. This copy must be posted at the facility for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 02-CC-20240926155206
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073401312
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/05/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/15/2024
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
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Licensee will conduct a staff training on children's personal rights and submit a summary of the training along with a sign in sheet of all attendees to Community Care licensing by 11/15/24.
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THIS REQUIREMENT WAS NOT MET AS EVIDENCED BY: A LPA OBSERVATIONS WHICH REVEALED A STAFF MEMBER YELLING AT CHILDREN ON THE PLAYGROUND IN AN INAPPROPRIATE MANNER
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5