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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073401317
Report Date: 06/12/2025
Date Signed: 06/12/2025 04:05:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2025 and conducted by Evaluator Indira Loza
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250307084911
FACILITY NAME:KINDERCARE LEARNING CENTER, #1367FACILITY NUMBER:
073401317
ADMINISTRATOR:BETTS, WANDAFACILITY TYPE:
830
ADDRESS:3240 SAN PABLO DAM ROADTELEPHONE:
(510) 222-1144
CITY:SAN PABLOSTATE: CAZIP CODE:
94806
CAPACITY:33CENSUS: 16DATE:
06/12/2025
UNANNOUNCEDTIME BEGAN:
12:56 PM
MET WITH:Wanda BettsTIME COMPLETED:
04:24 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff allowed a daycare child to be soiled while in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On June 12, 2025 at 12:57pm Licensing Program Analyst (LPA) Indira Loza arrived at the center and met with Director Wanda Betts to complete the complaint investigation for the above allegation. Present during today's visit were 16 infants and 3 staff. LPA toured the facility for a health and safety check.

During the course of the investigation, LPA Loza conducted interviews, made observations, and reviewed records. Although LPA Loza received a photo there was not enough evidence to prove that the pants were soiled at school and/or what time of day they were soiled. Parent interviews conducted stated that their child's diapers were being changed in a timely manner and their children did not have any diaper rashes when they would arrive from school. Interviews stated that they change the diapers every two hours however it can sometimes be longer than 2 hours because the parents do not want the dry diaper to be changed and sometimes there are internet connectivity issues and they may not be able to log the diaper changes. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted. Report provided to Director Wanda Betts.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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