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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073401317
Report Date: 08/12/2025
Date Signed: 08/12/2025 04:51:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2025 and conducted by Evaluator Indira Loza
COMPLAINT CONTROL NUMBER: 02-CC-20250604152159
FACILITY NAME:KINDERCARE LEARNING CENTER, #1367FACILITY NUMBER:
073401317
ADMINISTRATOR:BETTS, WANDAFACILITY TYPE:
830
ADDRESS:3240 SAN PABLO DAM ROADTELEPHONE:
(510) 222-1144
CITY:SAN PABLOSTATE: CAZIP CODE:
94806
CAPACITY:33CENSUS: DATE:
08/12/2025
UNANNOUNCEDTIME BEGAN:
12:07 PM
MET WITH:Wanda BettsTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are operating out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On August 12, 2025 at 12:07pm Licensing Program Analyst (LPA) Indira Loza met with Director Wanda Betts to continue the complaint investigation for the above allegation. Present during today's visit were 4 infants, 12 toddlers, and 4 staff. LPA toured the facility for a Health and Safety check.

During the course of the investigation LPA Loza conducted staff & parent interviews and reviewed files. Based on interviews and records reviewed it was determined that there is conflicting information regarding the ratio at the time of the incident. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated

Exit Interview conducted.
Report and Appeal Rights provided to Director Wanda Betts.
Notice of Site Visit provided and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2025 and conducted by Evaluator Indira Loza
COMPLAINT CONTROL NUMBER: 02-CC-20250604152159

FACILITY NAME:KINDERCARE LEARNING CENTER, #1367FACILITY NUMBER:
073401317
ADMINISTRATOR:BETTS, WANDAFACILITY TYPE:
830
ADDRESS:3240 SAN PABLO DAM ROADTELEPHONE:
(510) 222-1144
CITY:SAN PABLOSTATE: CAZIP CODE:
94806
CAPACITY:33CENSUS: DATE:
08/12/2025
UNANNOUNCEDTIME BEGAN:
12:07 PM
MET WITH:Wanda BettsTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not visually supervise infants in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On August 12, 2025 at 12:07pm Licensing Program Analyst (LPA) Indira Loza met with Director Wanda Betts to continue the complaint investigation for the above allegation. Present during today's visit were 4 infants, 12 toddlers, and 4 staff. LPA toured the facility for a Health and Safety check.

During the course of the investigation LPA Loza conducted staff & parent interviews and reviewed files. Based on interviews, it was determined that there was conflicting information about whether the staff were providing supervision when the incident occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated

Exit Interview conducted. Report and Appeal Rights provided to Director Wanda Betts.
Notice of Site Visit provided and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3