<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073401324
Report Date: 03/14/2025
Date Signed: 03/14/2025 11:47:02 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/24/2025 and conducted by Evaluator Christina Watts
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250124150248
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
073401324
ADMINISTRATOR:ACOSTA, SELENEFACILITY TYPE:
830
ADDRESS:2300 MAHOGANY WAYTELEPHONE:
(925) 778-8888
CITY:ANTIOCHSTATE: CAZIP CODE:
94509
CAPACITY:36CENSUS: 18DATE:
03/14/2025
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Selene AcostaTIME COMPLETED:
10:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not follow safe sleep practices
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 03/14/2025 at 9:05 AM, Licensing Program Analysts (LPAs) Christina Watts and Jamel Maiwandi conducted an Unannounced Subsequent Complaint Investigation at Kindercare Learning Center. LPA met with Director, Selene Acosta and explained purpose of investigation. During today's inspection, there were 18 infant children in care with 6 staff in 2 classrooms. Director stated there are 24 children enrolled. Finding for the above allegation was delivered during the inspection. Complainant alleges that Staff do not follow safe sleep practices. During the course of the investigation, LPA inspected the facility, reviewed records and conducted interviews. It was determined that S1 was seen swaddling infant children multiple times. Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page. Exit interview was conducted with Director, Selene Acosta. Appeal rights were provided. A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECTIVE DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Christina Watts
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/24/2025 and conducted by Evaluator Christina Watts
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250124150248

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
073401324
ADMINISTRATOR:ACOSTA, SELENEFACILITY TYPE:
830
ADDRESS:2300 MAHOGANY WAYTELEPHONE:
(925) 778-8888
CITY:ANTIOCHSTATE: CAZIP CODE:
94509
CAPACITY:24CENSUS: 18DATE:
03/14/2025
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Selene AcostaTIME COMPLETED:
10:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handle infants in a rough manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 03/14/2025 at 9:05 AM, Licensing Program Analysts (LPAs) Christina Watts and Jamel Maiwandi conducted an Unannounced Subsequent Complaint Investigation at Kindercare Learning Center. LPA met with Director, Selene Acosta and explained purpose of investigation. During today's inspection, there were 18 infant children in care with 6 staff in 2 classrooms. Director stated there are 24 infant children enrolled. Finding for the above allegation was delivered during the inspection. Complainant alleges that Staff handle infants in a rough manner. During the course of the investigation, LPA inspected the facility, reviewed records and conducted interviews. It was determined that S1 was seen patting infant children roughly on their back and handling infant children in a rough manner. Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page. Exit interview was conducted with Director, Selene Acosta. Appeal rights were provided. A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECTIVE DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Christina Watts
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 02-CC-20250124150248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073401324
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/17/2025
Section Cited
CCR
101223(a)(3)
1
2
3
4
5
6
7
101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain...or other actions of a punitive nature...This requirement has not been met as evidenced by:
1
2
3
4
5
6
7
By COB 03/17/2025, Director stated they will submit an inspection log for observation of infant classrooms, An Agenda and Sign in sheet February 18, 2025 meeting, the agenda for another meeting on March 18, 2025 and a written statement on how to idenifty and assist staff with personal or work challenges.
8
9
10
11
12
13
14
Based on interviews, the licensee did not comply with the section cited above when S1 was roughly handling infant children which poses an immediate risk to the health, safety or personal rights of children in care.
8
9
10
11
12
13
14
Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Christina Watts
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/24/2025 and conducted by Evaluator Christina Watts
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250124150248

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
073401324
ADMINISTRATOR:ACOSTA, SELENEFACILITY TYPE:
830
ADDRESS:2300 MAHOGANY WAYTELEPHONE:
(925) 778-8888
CITY:ANTIOCHSTATE: CAZIP CODE:
94509
CAPACITY:36CENSUS: DATE:
03/14/2025
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Selene AcostaTIME COMPLETED:
10:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are mishandling infant medications
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 03/14/2025 at 9:05 AM, Licensing Program Analysts (LPAs) Christina Watts and Jamel Maiwandi conducted an Unannounced Subsequent Complaint Investigation at Kindercare Learning Center. LPA met with Director, Selene Acosta and explained purpose of investigation. During today's inspection, there were 18 infant children in care with 6 staff in 2 classrooms. Director stated there are 24 children enrolled. Finding for the above allegation was delivered during the inspection. Complainant alleges that Staff are mishandling infant medications. During the course of the investigation completed a physical plant inspection, reviewed facility records and conducted interviews. At this time, LPA cannot determine if staff was mishandling infant mediciations. Based on the interviews and information obtained throughout the investigation, the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation. Exit interview conducted with Director, Selene Acosta. Appeal rights were provided. A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECTIVE DAYS
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Christina Watts
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 02-CC-20250124150248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073401324
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/17/2025
Section Cited
CCR
101430(a)(3)(C)
1
2
3
4
5
6
7
101430 Infant Care Activities (a) Notwithstanding Section 101230, the following shall apply: (3) All infants shall be given the opportunity to sleep without distraction or disturbance from other activities at the center whenever the infant desires.(C) An infant shall not be swaddled while in care.
1
2
3
4
5
6
7
By COB 03/17/2025, Director stated they will submit an inspection log for observation of infant classrooms, An Agenda and Sign in sheet February 18, 2025 meeting, the agenda for another meeting on March 18, 2025 and a written statement on how to idenifty and assist staff with personal or work challenges.
8
9
10
11
12
13
14
This requirement has not been met as evidenced by: Based on interviews, the licensee did not comply with the section cited above when S1 was seen swaddling infant children on multiple occassions which poses an immediate risk to the health, safety or personal rights of children in care.
8
9
10
11
12
13
14
Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Christina Watts
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5