<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073402302
Report Date: 11/03/2025
Date Signed: 11/03/2025 04:32:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2025 and conducted by Evaluator Kayla Merchant
COMPLAINT CONTROL NUMBER: 02-CC-20250807170737
FACILITY NAME:ANGELS MONTESSORI PRESCHOOL - CONCORDFACILITY NUMBER:
073402302
ADMINISTRATOR:KARAMPOUR, MARYAMFACILITY TYPE:
850
ADDRESS:1566 BAILEY ROADTELEPHONE:
(925) 686-5621
CITY:CONCORDSTATE: CAZIP CODE:
94521
CAPACITY:49CENSUS: 16DATE:
11/03/2025
UNANNOUNCEDTIME BEGAN:
01:25 PM
MET WITH:Maryam KarampourTIME COMPLETED:
04:35 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff engaged in inappropriate behavior with day care children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/3/2025 at 1:25 PM, Licensing Program Analyst (LPA) Kayla Merchant conducted an unannounced Subsequent Complaint Investigation at Angels Montessori Preschool - Concord. LPA met with Director, Maryam Karampour and explained the purpose of today’s inspection. The finding for the above allegation was delivered during the inspection.
During the course of the investigation, LPA inspected the facility, reviewed facility records, obtained document and conducted interviews. Based on the lack of information and evidence obtained throughout the investigation, LPA could not determined whether or not the allegation happened. However, LPA reminded Director that staff should be mindful about touching children in ways that may be deemed inappropriate. Therefore the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
No Deficiency has been cited for this allegation.
Exit interview conducted with Director, Maryam Karampour. Appeal rights were provided.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2025 and conducted by Evaluator Kayla Merchant
COMPLAINT CONTROL NUMBER: 02-CC-20250807170737

FACILITY NAME:ANGELS MONTESSORI PRESCHOOL - CONCORDFACILITY NUMBER:
073402302
ADMINISTRATOR:KARAMPOUR, MARYAMFACILITY TYPE:
850
ADDRESS:1566 BAILEY ROADTELEPHONE:
(925) 686-5621
CITY:CONCORDSTATE: CAZIP CODE:
94521
CAPACITY:49CENSUS: DATE:
11/03/2025
UNANNOUNCEDTIME BEGAN:
01:25 PM
MET WITH:Maryam KarampourTIME COMPLETED:
04:35 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not provide adequate supervision to day care children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/3/2025 at 1:25 PM, Licensing Program Analyst (LPA) Kayla Merchant conducted an unannounced Subsequent Complaint Investigation at Angels Montessori Preschool - Concord. LPA met with Director, Maryam Karampour and explained the purpose of today’s inspection. The finding for the above allegation was delivered during the inspection.
During the course of the investigation, LPA inspected the facility, reviewed records, obtained documents and conducted interviews.
It was determined that on an unknown date in May 2025, daycare children were not adequately supervised when they were able to climb a fence and throw rocks into a neighbor's yard without the teachers' observation. In addition, on 8/13/2025, while opening the complaint, LPAs observed staff not visually supervising daycare children in the yard. .
Based on the interviews, information obtained throughout the investigation and observations, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.
Exit interview was conducted with Director Maryam Karampour. Appeal rights were provided.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 02-CC-20250807170737
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: ANGELS MONTESSORI PRESCHOOL - CONCORD
FACILITY NUMBER: 073402302
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/03/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/07/2025
Section Cited
CCR
101229(a)(1)
1
2
3
4
5
6
7
(a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1)No child(ren) shall be left without the supervision of a teacher at any time...Supervision shall include visual observation. This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director shall submit a plan on how to inproved active supervision of children in care while outside in the yard. The plan shall be submitted to CCL (LPA) by 11/7/2025
8
9
10
11
12
13
14
 Daycare children were not adequately supervised during an incident where the children climbed a fence and threw rocks next door. LPA's also observed children not being visually supervised on 8/13/205 which poses a potential risk to the Health, Safety or Personal Rights to children in care.
8
9
10
11
12
13
14
·Failure to correct will result in a $100 per day civil penalty until corrected.
·Repeat violations are $250 per violation and $100 per day until corrected.
Type B
11/07/2025
Section Cited
CCR
101223)a)(3)
1
2
3
4
5
6
7
101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from...humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...
1
2
3
4
5
6
7
Director shall conduct training with staff regarding yelling in daycare centers. Director shall submit the plan for training to CCL (LPA) by 11/7/2025 followed by the meeting outline and attendance sheet once training is conducted.
8
9
10
11
12
13
14
This requirement was not met as evidenced by:
Based on conducted interviews, it was determined that staff yells at children in care
which poses a potential risk to the Health, Safety or Personal Rights to children in care.
8
9
10
11
12
13
14
·Failure to correct will result in a $100 per day civil penalty until corrected.
·Repeat violations are $250 per violation and $100 per day until corrected.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2025 and conducted by Evaluator Kayla Merchant
COMPLAINT CONTROL NUMBER: 02-CC-20250807170737

FACILITY NAME:ANGELS MONTESSORI PRESCHOOL - CONCORDFACILITY NUMBER:
073402302
ADMINISTRATOR:KARAMPOUR, MARYAMFACILITY TYPE:
850
ADDRESS:1566 BAILEY ROADTELEPHONE:
(925) 686-5621
CITY:CONCORDSTATE: CAZIP CODE:
94521
CAPACITY:49CENSUS: DATE:
11/03/2025
UNANNOUNCEDTIME BEGAN:
01:25 PM
MET WITH:Maryam KarampourTIME COMPLETED:
04:35 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled day care child in a rough manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/3/2025 at 1:25 PM, Licensing Program Analyst (LPA) Kayla Merchant conducted an unannounced Subsequent Complaint Investigation at Angels Montessori Preschool - Concord. LPA met with Director, Maryam Karampour and explained the purpose of today’s inspection. The finding for the above allegation was delivered during the inspection.
During the course of the investigation, LPA inspected the facility, reviewed facility records, obtained document and conducted interviews. Based on inconsistent information obtained throughout the investigation, LPA could not determine whether or not the allegation happened. However, LPA reminded Director that staff should be mindful about touching children in ways that may be deemed rough or harmful. Therefore the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
No Deficiency has been cited for this allegation.
Exit interview conducted with Director, Maryam Karampour. Appeal rights were provided.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2025 and conducted by Evaluator Kayla Merchant
COMPLAINT CONTROL NUMBER: 02-CC-20250807170737

FACILITY NAME:ANGELS MONTESSORI PRESCHOOL - CONCORDFACILITY NUMBER:
073402302
ADMINISTRATOR:KARAMPOUR, MARYAMFACILITY TYPE:
850
ADDRESS:1566 BAILEY ROADTELEPHONE:
(925) 686-5621
CITY:CONCORDSTATE: CAZIP CODE:
94521
CAPACITY:49CENSUS: DATE:
11/03/2025
UNANNOUNCEDTIME BEGAN:
01:25 PM
MET WITH:Maryam KarampourTIME COMPLETED:
04:35 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yelled at day care child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/3/2025 at 1:25 PM, Licensing Program Analyst (LPA) Kayla Merchant conducted an unannounced Subsequent Complaint Investigation at Angels Montessori Preschool - Concord. LPA met with Director, Maryam Karampour and explained the purpose of today’s inspection. The finding for the above allegation was delivered during the inspection.
During the course of the investigation, LPA inspected the facility, reviewed records, obtained documents and conducted interviews.
Based on interviews conducted, It was determined that staff yelled at daycare children. .
Based on the interviews, information obtained throughout the investigation and observations, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.
Exit interview was conducted with Director Maryam Karampour. Appeal rights were provided.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 5