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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073403053
Report Date: 09/04/2025
Date Signed: 09/04/2025 11:14:19 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2025 and conducted by Evaluator Karina Canela
COMPLAINT CONTROL NUMBER: 02-CC-20250619142816
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
073403053
ADMINISTRATOR:ADEEBA AQMALFACILITY TYPE:
850
ADDRESS:4108 LONE TREE WAYTELEPHONE:
(925) 754-1236
CITY:ANTIOCHSTATE: CAZIP CODE:
94531
CAPACITY:96CENSUS: 58DATE:
09/04/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Shannon Regacho, DirectorTIME COMPLETED:
11:33 AM
ALLEGATION(S):
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Staff did not provide adequate care and supervision of a daycare child

Child is left in soiled diaper

Staff did not accurately report an incident involving a daycare child
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Canela and Sykes arrived unannounced for the purpose of delivering findings for a complaint investigation regarding the above allegations. LPAs were granted access into the facility and met with Director, Shannon Regacho.
Present during today's visit were 13 teachers and 58 pre-school children in 4 classrooms. Director stated there are currently 72 pre-school children enrolled.

Report continued on LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Karina Canela
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20250619142816
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073403053
VISIT DATE: 09/04/2025
NARRATIVE
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The following allegations were reported to The State of California Department of Social Services, Community Care Licensing, Oakland Child Care Regional Office:
"Staff did not provide adequate care and supervision of a daycare child", "Child is left in soiled diaper", "Staff did not accurately report an incident involving a daycare child".

LPAs investigated the above allegations. During the investigation LPAs completed a physical plant inspection, conducted interviews with staff, children, parents, and relevant parties. LPAs made observations, requested and received copies of documents.

Allegations "Staff did not provide adequate care and supervision of a daycare child" and "Child is left in soiled diaper", were previously reported to Community Care Licensing in June of 2024 and investigated, see complaint control number: 02-CC-20240604145506, and were determined to be unsubstantiated in 2024. Oakland Child Care Regional Office re-investigated the allegations when it was re-reported in 2025.

Interviews with staff, parents, and children in care did not corroborate the alleged violations above which occurred in 2024, but were re-reported to Community Care Licensing one year later (2025).

Based on the interviews and information obtained throughout the investigation, the above allegations are found to be UNSUBSTANTIATED, meaning although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. No Deficiencies has been cited for this allegations. Exit interview conducted with Director, Shannon Regacho. Appeal rights were provided.
A NOTICE OF SITE VISIT WAS ISSUED, AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Karina Canela
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
LIC9099 (FAS) - (06/04)
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