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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073403053
Report Date: 03/09/2026
Date Signed: 03/09/2026 11:21:02 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2026 and conducted by Evaluator Mone Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260127094753
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
073403053
ADMINISTRATOR:SHANNON REGACHOFACILITY TYPE:
850
ADDRESS:4108 LONE TREE WAYTELEPHONE:
(925) 754-1236
CITY:ANTIOCHSTATE: CAZIP CODE:
94531
CAPACITY:96CENSUS: 60DATE:
03/09/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Shannon RegachoTIME COMPLETED:
10:22 AM
ALLEGATION(S):
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Staff did not prevent a facility classroom from smelling like marijuana.
INVESTIGATION FINDINGS:
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On 3/9/2026 at 9:30 AM Licensing Program Analysts (LPAs) Mone Flores and Kareeca "Reeca" Sykes conducted a Subsequent Complaint Investigation at Kindercare Learning Center- Lone Tree. LPAs met with Director, Shannon Regacho and explained the purpose of today's inspection. During today's inspection, there were 60 preschool children in care with 10 staff in 4 classrooms. Director stated there are 84 prechool children enrolled. Complainant alleges "staff did not prevent a facility classroom from smelling like marijuana."

During the course of the investigation, LPAs toured the facility and conducted interviews. LPAs conducted conflicting interviews with staff which support that some of the parents of children enrolled enter the facility during drop off/pick up times of the day with an aroma of marijuana and some stated multiple staff have had the aroma on their clothing. While touring the facility multiple times, LPAs did not smell any marijuana while present in the facility. The Director stated if staff were to appear to be under the influence they would be asked to be drug tested immediately. LPAs advised the Director that air fresheners are able to be used in the facility and that a plan should be submitted to LPA and implemented to staff when the public arrives at the facility smelling of marijuana to ensure the children are not exposed to the smell of marijuana. -Continued on LIC 9099C-
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Mone Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20260127094753
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073403053
VISIT DATE: 03/09/2026
NARRATIVE
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Based on the evidence obtained and interviews conducted throughout the investigation, there is not a preponderance of evidence to prove the alleged violation did or did not occur therefore the above allegation(s) is found to be UNSUBSTANTIATED.

No Deficiency has been cited for this allegation.
Exit interview was conducted with Director, Shannon Regacho. Appeal rights were provided to the Director.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Mone Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2