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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073404858
Report Date: 03/05/2025
Date Signed: 03/05/2025 04:04:56 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/18/2025 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250218145523
FACILITY NAME:NEW WORLD CHILD DEVELOPMENT CENTER, WALNUT CREEKFACILITY NUMBER:
073404858
ADMINISTRATOR:STELLA WO CABACUNGANFACILITY TYPE:
850
ADDRESS:1919 GEARY ROADTELEPHONE:
(925) 939-1688
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94597
CAPACITY:49CENSUS: 13DATE:
03/05/2025
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Wo Cabacunga, StellaTIME COMPLETED:
04:20 PM
ALLEGATION(S):
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Staff screamed at day care children and made inappropriate comments towards day care children
INVESTIGATION FINDINGS:
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On 03/05/25 at 1:15 pm, Licensing Program Analyst (LPA) Mario Caro conducted a Complaint Investigation and delivered findings. LPA met with Director Stella Wo Cabacungan, and explained the purpose of today's inspection. During today's inspection, there were 13 children in care. LPA toured the facility, observed classrooms, conducted interviews, and obtained relevant documents.

An allegation was made that Staff screamed at day care children and made inappropriate comments towards day care children. Interviews indicated staff have been observed yelling at children, and talking down to children in a stern voice. Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulation 101223(a)(1), Title 22, Division 12 is being cited on 9099-D page. Exit interview was conducted with Director Stella Wo Cabacungan.
Report and Appeal Rights provided

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20250218145523
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: NEW WORLD CHILD DEVELOPMENT CENTER, WALNUT CREEK
FACILITY NUMBER: 073404858
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/19/2025
Section Cited
CCR
101223(a)(1)
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Personal Rights:(a)The licensee shall ensure that each child is accorded the following personal rights: (1)To be accorded dignity in his/her personal relationships with staff and other persons.
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The center will conduct an all staff training on personal rights, develop an agenda, and submit that agenda with a sign in sheet for all the staff that attended. Sign in sheet with complete staff signatures and agenda will be sent to CCLD by POC date 03/19/25.
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This requirement has not been met as evidenced by: Interviews indicated staff have been observed yelling at children, and talking down to children. This poses a potential threat to the health, safety and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025
LIC9099 (FAS) - (06/04)
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