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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073404858
Report Date: 05/20/2026
Date Signed: 05/20/2026 09:59:53 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Morgan Pringle
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260403085757
FACILITY NAME:NEW WORLD CHILD DEVELOPMENT CENTER, WALNUT CREEKFACILITY NUMBER:
073404858
ADMINISTRATOR:STELLA WO CABACUNGANFACILITY TYPE:
850
ADDRESS:1919 GEARY ROADTELEPHONE:
(925) 939-1688
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94597
CAPACITY:49CENSUS: 6DATE:
05/20/2026
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Stella Wo CabacunganTIME COMPLETED:
09:58 AM
ALLEGATION(S):
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Personal Rights - Staff are verbally abusive to children
INVESTIGATION FINDINGS:
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On 5/20/2026 at 8:20am Licensing Program Analyst (LPA) Morgan Pringle met with director Stella Wo Cabacungan to deliver findings for a complaint that was recieved alleging staff were verbally abusive to children. Present during LPAs visit were six (6) preschool age children and one (1) additional staff member.

Through the investigation documents were collected and interviews were conducted. Through interview it was stated that the two staff members were observed yelling at children in ways that made the children scared and were spoken to in harsh tones. Interviews also concluded a child was made to feel embarrased when
they had an accident. Based on interviews and additional information obtained, LPA determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 is being cited on the attached LIC 9099D. Failure to submit Proof of Corrections (POC) by Plan of Correction date may result in civil penalties.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with director Stella Wo Cabacungan.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 02-CC-20260403085757
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: NEW WORLD CHILD DEVELOPMENT CENTER, WALNUT CREEK
FACILITY NUMBER: 073404858
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/01/2026
Section Cited
CCR
101223(a)(3)
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101223(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from...humiliation, intimidation, ridicule...mental abuse or other actions of a punitive nature... This requirement was not met as evidenced by:
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The facility will be permanently closing on 6/30/2026. Director and facility staff must submit a statement to LPA Pringle stating what they will be doing different when speaking to children to ensure children's personal rights are upheld.
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through interview it was found facility staff have been speaking to children in ways that have made children scared and embarrased which poses a potential risk to the health, safety and personal rights of children in care
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
LIC9099 (FAS) - (06/04)
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