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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073405657
Report Date: 04/25/2024
Date Signed: 04/25/2024 11:17:10 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2024 and conducted by Evaluator Cherie Acosta
COMPLAINT CONTROL NUMBER: 02-CC-20240307095612
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
073405657
ADMINISTRATOR:MURPHY, CARRIEFACILITY TYPE:
830
ADDRESS:2321 EAGLE ROCK AVE.TELEPHONE:
(925) 513-4118
CITY:BRENTWOODSTATE: CAZIP CODE:
94513
CAPACITY:32CENSUS: 23DATE:
04/25/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Director Carrie Murphy.TIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff did not provide adequate supervision to day care child
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cherie Acosta conducted an unannounced visit to deliver findings on the above allegation. LPA met with Director Carrie Murphy.

During the investigation LPA conducted interviews. Based on interviews conducted it is determined that staff was unaware that C1 had a rock in his mouth while in care. C1's parent discovered the rock in C1's mouth while at the facility after taking C1 from the classroom.
Based on interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is to be substantiated.
See 9099-D for deficiency cited today.
Notice of Site Visit was provided and must be posted for 30 days.
Exit interview and report reviewed with Director Carrie Murphy.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Cherie Acosta
LICENSING EVALUATOR SIGNATURE:

DATE: 04/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20240307095612
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073405657
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/25/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/03/2024
Section Cited
CCR
101229(a)
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Responsibility for Providing Care and Supervision. The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement was not met as evidenced by: Staff was unaware
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Director shall develop a written plan of action to ensure there are no further incident. Director shall submit a copy of the written plan to CCL by 5/3/24
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that C1 had a rock in his mouth while in care which poses a potential risk to the health and safety of children in care.
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• Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Cherie Acosta
LICENSING EVALUATOR SIGNATURE:

DATE: 04/25/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2024
LIC9099 (FAS) - (06/04)
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