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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073405657
Report Date: 08/05/2025
Date Signed: 08/05/2025 02:24:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2025 and conducted by Evaluator Cherie Acosta
COMPLAINT CONTROL NUMBER: 02-CC-20250731100449
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
073405657
ADMINISTRATOR:MURPHY, CARRIEFACILITY TYPE:
830
ADDRESS:2321 EAGLE ROCK AVE.TELEPHONE:
(925) 513-4118
CITY:BRENTWOODSTATE: CAZIP CODE:
94513
CAPACITY:32CENSUS: 23DATE:
08/05/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Brittany BilleciTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Licensee did not take the appropriate steps to prevent the spread of illness.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cherie Acosta conducted an unannounced visit to investigate the above allegation. LPA met with Director Brittany Belleci.

During the investigation LPA conducted interviews and reviewed documents.
Multiple children and staff have had a stomach virus. During review of the classroom cleaning checklists and interviews it was determined that although the facility was deep cleaned during the outbreak, staff did not ensure all area of the classroom were cleaned and sanitized daily.
Based on interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is to be substantiated.

See LIC9099-D for deficiency cited today.
Exit interview and report reviewed with Brittany Billeci
Notice of Site Visit was provided and must be posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Cherie Acosta
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20250731100449
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073405657
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/19/2025
Section Cited
CCR
101638.1(f)
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General Sanitation. Objects used by children shall be washed and disinfected at least daily, or more often if necessary. Such objects shall include, but not be limited to, toys and blankets. This requirment was not
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Director shall submit a written plan of action to ensure staff are completeing daily cleaning and disinfecting of classroom items. Director shall submit a copy of the plan to CCL by 8/19/25
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met as evidenced by: staff did not ensure the classroom items were sanitized daily which poses a potential risk to the health and safety of of children in care.
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• Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Cherie Acosta
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2025
LIC9099 (FAS) - (06/04)
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