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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073405657
Report Date: 10/09/2025
Date Signed: 10/09/2025 05:58:06 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2025 and conducted by Evaluator Cherie Acosta
COMPLAINT CONTROL NUMBER: 02-CC-20250909150337
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
073405657
ADMINISTRATOR:MURPHY, CARRIEFACILITY TYPE:
830
ADDRESS:2321 EAGLE ROCK AVE.TELEPHONE:
(925) 513-4118
CITY:BRENTWOODSTATE: CAZIP CODE:
94513
CAPACITY:32CENSUS: 23DATE:
10/09/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Brittany BilleciTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Facility operates out of ratio
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cherie Acosta conducted an unannounced visit to investigate the above allegation. LPA met with Director Brittany Billeci.

During the investigation LPA conducted interviews and reviewed Child Supervision Record (CSR). Director admitted that the infant class has been out of ratio in the mornings on most days. Based on the CSR, 1 teacher has supervised up to 6 children alone for up to 8 minutes.
Based on interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is to be substantiated.
Notice of Site Visit was provided and must be posted for 30 days.
Exit interview and report reviewed with Brittany Billeci.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Cherie Acosta
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 02-CC-20250909150337
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073405657
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/09/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/17/2025
Section Cited
CCR
101416.59(b)
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Staff-Infant Ratio. There shall be a ratio of one teacher for every four infants in attendance. This requirement was not met as evidenced by: facility has operated out of ratio with one teacher
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Director shall develop a written plan of action to ensure the facility is in ratio at all times. Director shall submit a copy of this plan to CCL by 10/17/25
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caring for up to 6 children which is a potential risk to the health and safety of children in care.
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• Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Cherie Acosta
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025
LIC9099 (FAS) - (06/04)
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